I am sorry to write my case here. Why I am doing this because I am still waiting for a professional reply from the Eset. I have tried all the channels to approach but never got a satisfactory reply.
My problem is that Eset Nod 32 & Eset Internet Security are detecting our company's software as threat/adware.
We are 100% sure that this detection is a mistake and we are hopeful that by writing here we may find some solace.
Here are the facts about our software:
Our software named R E G I N O U Tis detected by ESET as a variant of Win32/Adware. Website is also blocked. We believe this detection is incorrect.
The software follows Google's software principles.
The software is published with Verisign digital certificate.
The software is tested and uploaded by Cnet, Tucows, Softonic, Softpedia and all reputable downloading websites.
Our company is an Intel Software Partner and the software is also certified and tested for Windows 8 through Microsoft's tools.
Our software is also listed on Microsoft Pinpoint.
Our website is secured with Norton to make sure we provide the best security to the visitors of our website.
We have never used our software for distributing any toolbars, bunndled softwares, etc. We have always refrained from such activities.
The Problem:
Despite all these facts Eset is detecting R E G I N O U Tas a variant of Win32/Adware. I seek nothing but a professional reply that why is our software being labeled as a threat when we are clean?
Request:
I request the forum moderators to not delete this topic. I also request them to help me solve this problem. Please do not suggest to email eset to fix this problem. I am not getting replies from them.
Patience and Wait and Frustrations. My False Positive case pending since 12 Months.
in Malware Finding and Cleaning
Posted
Hello Eset Team,
I am sorry to write my case here. Why I am doing this because I am still waiting for a professional reply from the Eset. I have tried all the channels to approach but never got a satisfactory reply.
My problem is that Eset Nod 32 & Eset Internet Security are detecting our company's software as threat/adware.
We are 100% sure that this detection is a mistake and we are hopeful that by writing here we may find some solace.
Here are the facts about our software:
The Problem:
Despite all these facts Eset is detecting R E G I N O U T as a variant of Win32/Adware. I seek nothing but a professional reply that why is our software being labeled as a threat when we are clean?
Request:
I request the forum moderators to not delete this topic. I also request them to help me solve this problem. Please do not suggest to email eset to fix this problem. I am not getting replies from them.