[ECOS - enable EDTD]

@Jan Jary what is your login email? Can you please send it to me in private message? We would like to get to the root of this problem. Thanks

[ESET Cloud Office Security - Phishing protection]

Hi Nicolay,

sorry for late answer. Our antiphishing in ECOS is of the same nature as the one in our endpoints / ESET Protect Cloud.

Regards, Jan

[Cannot protect the user]

Hi Dimosthenis, I have checked the situation a little bit further and this issues should be resolved within this week.

Thanks and best regards,

Jan

[Cannot protect the user]

Hi Dimosthenis, this bug sometimes occurs and we are aware of it. In order to correctly solve this issue, could you, please, create ticket (trough distributor you have ordered licenses from). Share with him also tenant ID, domain and Public License ID.

In meanwhile as workaround you can try to use different ECOS license (if you have available one).

Thanks and sorry for inconvenience.

Jan