[License renewed - software not accepting license renewal]

PM sent, thanks for the quick reply!

[License renewed - software not accepting license renewal]

Hello

 

I am running ESET NOD32ANTIVIRUS4 on my Win7 PC. I received a message that my license needs to be

renewed, so I purchased a new 2yr license.

After receiving the email with the username and password, I entered it in the software, hit update to get the

latest update, then I received an error message that the username and/or password are invalid.

I copy and pasted those from the email I received, still they are not accepted.

Did I miss any step? How can I update the license and stay protected?

Thanks a lot in advance.