[ESET Security page no longer shows when logging into banking]

2 hours ago, Marcos said:

Strange, in you config I saw that you had Secure all browsers disabled and "protected websites redirection" enabled:

Oh yes, I now have secure all browsers enabled. So now Websites Redirection cannot be enabled (is greyed out).

[ESET Security page no longer shows when logging into banking]

I have "secure all browsers" selected, so guess that must take care of the issue.

 

[ESET Security page no longer shows when logging into banking]

16 minutes ago, Marcos said:

I didn't find anything wrong with your ESET configuration. For further troubleshooting please raise a support ticket with your local ESET distributor.

Does the issue occur even if you add the website to the list of protected websites manually? Even if you clear browser cache or use a different browser?

I see an ESET logo tab at right hand side of browser screen when logged onto bank, so presume I am protected. I haven't tried to manually add the website to list of protected websites. The tab feature must be something new that shows you that you are protected, bypassing the extra ESET security page that previously showed when first loading the banking page. Is this correct?

[ESET Security page no longer shows when logging into banking]

eis_logs.zip

[ESET Security page no longer shows when logging into banking]

9 minutes ago, NewbyUser said:

https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector

 

I do have the Log Collector files saved. Is it safe to post them here, or send to ESET directly?

 

[ESET Security page no longer shows when logging into banking]

32 minutes ago, Marcos said:

Please provide:

- the banking url that you open
- what browser / version do you use
- ESET Log Collector logs

Banking URL is td.com, also atbonline.com. Firefox 93.0 64 bit. ESET Log Collector logs????

[ESET Security page no longer shows when logging into banking]

Recently updated ESET Internet Security to latest version 15.0.16.0 with Firefox, Windows 10. Now the ESET Security browser page does not appear when I log into banking. The browser goes directly to the banking login page. Am I still protected for banking? Why does the ESET secure browser page not show any more? Am I missing a setup function somewhere, or is this just a new feature in the ESET update?

[Error code 0x847695d7 when opening Firefox for banking]

When opening online banking I get the error code 0x847695d7 after seeing a message that Firefox must be closed because there is more than one running. So I close the message, then see the error code, asking if I want to proceed without the security.

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