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JoeSimms

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    ESET Management Agent doesnt start - Unable to load Loader

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Ok - thanks for clarifying, i thought the server was supported on v10 but now understand that it is not

    I appreciate that we'll need to move to either VM/Cloud - ideally i'd like to get the ESMC running again meantime so we can get pending updates completed which were planned for during this holiday break then look to migrate in a more planned fashion over the coming weeks

    ESET Management Agent doesnt start - Unable to load Loader

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I've tried to do that today - unfortunately so far i'm not able to

    The ESMC 7.2 is running on a 2008R2 box - i've downloaded the oldest version that I can see on ESET site ( v9 )  but this is blocked from installing on this OS

    I don't have access to a 7.2 installer to try to install this on a new server with a supported OS and then move database across before updating that to a supported version such as v11

    Thanks

    ESET Management Agent doesnt start - Unable to load Loader

    in ESET PROTECT On-prem (Remote Management)

    Posted

    On 12/18/2023 at 2:00 PM, Tom-ws said:

    Hello I have very similar problem - Is it possible that updates are blocking older consoles?

    I think it is some limitation in v7.2 and appears date related

    I've tested it offline and online - so i don't believe it looks like anything is being blocked, but that could be possible ?

    If i restart my server running ESMC with a system date of 8/12/23 - it works OK whether online or running offline - when i move the date to 9/12/23 or later and restart my server, then ESMC and Agent fails to start.

    I'm testing it currently by changing date/time on server after booting it with an earlier date to get the services running - i don't know how long it will stay online though

    ESET Management Agent doesnt start - Unable to load Loader

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi,

    Thanks for the quick reply - no both agent and server are running v7.2 ( appreciate the out of support issues ) but just trying to get this working today to support the existing clients - then allow us to progress to a supported version.

    I can't understand why it just stopped working  - from the logs it failed with this loader error around 9pm on 15/12/23 when system was running OK.  A system restart made no change, ESMC and Agent both fail to start

    A repair of the application fails as it can't start the service at the end (same "unable to update loader" error) and then rolls the installation back.

    We had a working image on a cloned server drive from several months ago - when that failed as well when we booted that we tried the clock rollback and that allowed us to started both services OK - hence my worry we've hit some limit/date lock. 

    We have server running offline during this testing so it's not talking to any end users when date/time reset.

    Thanks

     

    ESET Management Agent doesnt start - Unable to load Loader

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Unfortunately I am seeing the same issue - I appreciate it's a legacy system but for several reasons it's not been updated.

    Our server stopped working on the 15th of December - same error you are seeing and as with you, on a server that has been untouched.

    I've not managed to resolve it after several days - and even restoring a backup still shows same problem.  What we have seen today is that resetting the server date/time back allows the ESMC server to start.   I've checked and all certificates in use are current also.

    I can't see any obvious reason for the date/time reset to make it work

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