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Anthonia

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    EIS 10 is not recognized as an antivirus by Windows 7 x64

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by Anthonia

    the culprit is Windows, simply disable Windows firewall manually, disable the related message option in the action center.

    Sadly, it's not. This issue did not exist in ESS 9, the team was well aware of the bug in EIS 10 beta and looks like the bug is now carried in the final release. It's sad to see that such a great program is declining version after version in terms of QC.

    EIS 10's update is not functioning properly on one of my computers

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    So, I have Windows 7 x64 with EIS 10 installed. When I start Windows, before I even attempt to connect to the network, ESET's update animation starts. I connect to the internet, and the update animation and process just go on indefinitely.

     

    The only way I can make it to work, is to cancel the update and then click update again. It works after that, but every time I have to manually update.

     

    I tried this: - Clearing the update cache from the settings

                     - Switching to pre-released updates, then switching back to regular updates

     

    None of these worked. I have to mention that this was a fresh installation done on my computer.

     

    I have a screenshot attached with the indefinitely updating.

    post-14364-0-58883500-1479968738_thumb.png

    Windows 7 appears unprotected with EIS 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted

     

     

    Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav".

    I'm sorry, can you give me more details on how to do that, please?

     

     

    Right click Command Prompt and Run as administrator.

     

    At the prompt enter:

    cd "%ProgramFiles%\ESET\ESET Internet Security"

    Adjust the above command if EIS is installed to a different directory.

    Once the prompt is at the installation directory, enter the commands given:

    "ecmd /registerav" or "ecmd /registeravsoft"

    Looks like this worked, however Windows reports that "Windows Firewall is turned off or set up incorrectly", but it's not. EIS 10 firewall is turned on and working with no problem.

    Windows 7 appears unprotected with EIS 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav".

    I'm sorry, can you give me more details on how to do that, please?

    Windows 7 appears unprotected with EIS 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted

     

     

    If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US

    Good idea, but I've done that. First had EIS 10 beta and tried to uninstall it, and it failed. The I used the ESET uninstaller, successfully uninstalled it, got back ESS 9 and when EIS 10 release came out, I've got it. And now I'm stuck with this problem.

     

    EDIT: I ran the ESET Uninstaller again and it only detects EIS 10 installed on the computer, so there's no issue with that.

     

     

    Did you remove eset 9 using the uninstall tool or just upgrade?

     

    No, ESET 9 uninstalled just fine. I opened today the Uninstall tool and it only sees EIS 10 on this system.

    Windows 7 appears unprotected with EIS 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by Anthonia

    If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US

    Good idea, but I've done that. First had EIS 10 beta and tried to uninstall it, and it failed. The I used the ESET uninstaller, successfully uninstalled it, got back ESS 9 and when EIS 10 release came out, I've got it. And now I'm stuck with this problem.

     

    EDIT: I ran the ESET Uninstaller again and it only detects EIS 10 installed on the computer, so there's no issue with that.

    Windows 7 appears unprotected with EIS 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted

     

    Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:

    This bug exists since beta, admitted by the ESET team themselves. It's nothing major, probably just visual. Hopefully it will be fixed soon.

    Gee would you like to share with the rest of us just what are you talking about??? :wacko:

     

    The int site doesn't have this link anymore, but I've found it on a localized version. https://www.eset.com/th/beta/edition2017/ Scroll down and read "known issues". Why do you seem to be so offended ?

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