I have the same problem. I was testing the anti theft option by clicking "missing device" on the eset website after that the device restarted and I was logged into the phantom account.
I attempted to restore it to normal by clicking "I recovered my device" but my device did not restart automatically and only the phantom account is displayed at login and I can't log into my real account. The laptop shows "not missing" in the Anti-Theft management portal. I tried marking it as missing again and again then repeated the recovery steps, but it didn't work does anyone know what to do?
Help with Phantom account!
in ESET Internet Security & ESET Smart Security Premium
Posted
I have the same problem. I was testing the anti theft option by clicking "missing device" on the eset website after that the device restarted and I was logged into the phantom account.
I attempted to restore it to normal by clicking "I recovered my device" but my device did not restart automatically and only the phantom account is displayed at login and I can't log into my real account. The laptop shows "not missing" in the Anti-Theft management portal. I tried marking it as missing again and again then repeated the recovery steps, but it didn't work
does anyone know what to do?