Update to the latest version problem

I have: ESET PROTECT (Server), Version 9.1 (9.1.2301.0) and ESET PROTECT (Web Console), Version 9.1 (9.1.292.0) And have special task for the update clients to the latest version of EEA. Now the task of updating the version contains the condition of compatibility with the version of the server (not the specific version of the antivirus). As a result, the task is triggered but the update does not occur on the client, although the task was completed successfully. At the same time, m

Thanks! But if this process is completely automated and takes a month or more, why change the status in the administrator console that the product is outdated and an update is needed? It sounds illogical, but thanks, I will mean that the product is now updating itself. Could you tell me where I can create a support ticket? My local support is not able to solve the problem, and I don’t really want to wait months until they pass it on to the developers or someone even more competent.