Gonzalo Alvarez

Hi @DMBittar Got it, @Marcos already found it. In this case I cannot help you more.

Hi, That license doesn't exist. Perhaps you mistype a character.

Hi, No. The public ID is just that, a sequence to find you in ESET Systems, cannot be use to activate or track you in any way by outsiders. That's why we ask for that data in particular.

Hi, To get a better answer you can always post your public license ID, with not risking giving other information.

Hi, Technicly, if you remove both (not deactivating ESET product, just remove from the DB), when the ESET Agent report the terminal will show up.

Hi, This error usually is show while the services are still starting up (Virtual Appliance), but I guess you are on the installed version. Please confirm if you try KB7800... https://support.eset.com/en/kb7800-error-login-failed-connection-has-failed-with-state-not-connected-in-eset-protect-web-console

Hi, A terminal after been activated continue this state, so what you have is an abnormal behavior which can be a local problem or a licence problem. I suggest you open a ticket with ESET Support to check both sides and investigate this problem (local and license itself). Related to the firewall, make a test in 1 PC, reset the firewall settings, reboot and see if the problem is still there. Note: ESET firewall "learning mode" is the best way to create rules. Do you have access to the EBA portal?

Hello. That error is "server busy" according with the KB7297.

Version 12 is obsolete, and is not protect you from current threats. You can use version 15 over Windows 7 and stay protected, you just need to install the next 2 Microsoft patchs in order to proceed to install that version. https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419 https://www.catalog.update.microsoft.com/Search.aspx?q=kb4490628 If want some help with your case in particular, make a new post and subject, give us the most quantity of data related, screenshot, installed version, etc. and tell us so we can take a look.

Happy to help! 🙂

Hello, That is an important piece of information. Perhaps this can help you. https://help.eset.com/protect_admin/81/en-US/msp_remove_company.html?zoom_highlightsub=removing

Hello, I don't understand what you need or try to do without more info. However, if help you can access the ESET Business Portal and deactivate the seats and the license if that what you want. Other types of request I suggest you contact your ESET Partner or ESET Distributor in your region to request assistance on this matter.

Hi, do you try to Reset ESET to default, restart and see if anything changes?

Hi Tmusker2k, For that scenario you need to setup an ESET HTTP Apache proxy to rely the updates to those offline machines. https://help.eset.com/protect_install/80/en-US/apache_http_proxy.html For offline activation please read the next link: https://help.eset.com/eba/en-US/downloading-offline_legacy-licenses.html

Hi @cyphrex, You can upload to WeTransfer and send the links on reply to ESET Support conversation. Also, if you that quantity of terminals, I suggest you use the ESET Protect console and set the graphic interface to minimun, and the alerts and notifications don't show on the client side.