TomTomTom

Hi, what can I do if I have Mac-Computers in my network? Do I have to wait until there is also a Version 10 in the ESET Product available? When will this be ready to use? Thanks Tom

The locale support gave me the tip to disable the HTTP_Proxy. More > Server settings > advanced settings This was the solution for me. Now the wakeup call works again. However, I have not changed anything in the settings before. With the previous settings it always worked so far.

Hi, I have the same problem.... Wakeup call is no more working

But there was an older document for recommended settings for older versions (KB3699). Are these settings still recommended?

Hi, we will install a CITRIX environment. So there will be a Citrix Cloud Connector and several servers (Server 2016) for the Citrix Virtual Apps and Desktops. I am running the ESET PROTECT in the newest version and on the new serveres wil be installed the newest version of ESET File Security. Where can I find a best practice for the setings of the Policies for my new CITRIX environment? Thanks for support CU Tom

Now it seems to be resolved finally.... There was a bug on ESET serverside. It is fixed with the ESET helpdesk. They installed a patch on an ESET server and now it runs perfectly.

hopefully this will be ok - I had to reboot my machine to write something in the log trace.log

is there a detailed instruction what to do? I want to be able to provide the right information . Where should I send a log to?

I thing I found the solution.... With the agent update via ESMC some functions (Wake-Up Call) are broken now. I needed an uninstall and a new install of the agent on my client machine. Now it is working... But it is not nice, because I have this problem on about 70 machines.

I do not use a proxy, so there is no authentication anywhere. A telnet command to the server epns.eset.com with the port 8883 works immediately

Hi, after updating the ESMC, the Endpoint Security and the agents on the clients the "Send Wake-Up Call" seems to stop working. I have not made any changes to the policy. Does anyone else have the problem? Any idea why it does not work anymore? Cheers Tom

@PuterCare: Hi, where exactly did you make the settings in the portal? Thanks

I tried it again... With the new Java version the Apache Tomcat 9.0 Service is not starting anymore.... I changed nothing in firewall settings... Where can I find the Tomcat log?

My problem still exist ESMC is version 7.1.717.0

Hi Edward, thanks for trying to help. I did yout recommendations, but the problem is still the same. After the installation it is impossible to connect to the console.