Problem: All apps on mac Sierra just freeze, what to do?

[Draszje 0]

Hi everyone,

 

I have a bit of a problem with eset. I hope somebody can help me with this.

 

I installed Eset yesterday on my iMac, and the whole installation went smooth (it also downloaded the latest version). Immediately after it was installed it also ran perfectly. Until I turned on my Mac this morning.

 

It started up perfectly, but once everything was done, the fun started. No single application would load a 100%. So if I would open chrome, the chrome window frame would be visible, but no content would load. After 5 minutes chrome would show a pop-up asking me if I want to kill the unresponsive pages. Even though there were pages to be seen.

 

Also, all the other applications wouldn't load. Apps like Airmail and FB messenger would only load the window frame, nothing else.

 

So since the only thing I modified on my Mac was the installation of Eset, I immediately suspected that Eset might be the one to blame. Weirdly enough the uninstaller of Eset was the only application that did work. So I uninstalled it, and now everything is back to normal. 

 

Has anybody else experienced such issues or even know a solution for them??

 

Thanks in advance, and best regards,

Andreas

[Marcos 4,703]

I'd suggest contacting your local Customer care who should provide you with a script for collecting fundamental logs and information about your system. Based on the logs, I'd try to rule out the possibility that there is another security product installed (or its remnants) that might clash with ESET.