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Cannot do TEXT Encryption after install of DESLOCK + PRO (stand alone)

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Just installed DESLOCK PRO for customer (stand alone- No DES). program activated and key file generated. Customer wanted to test TEXT Encryption but after bring up DESLOCK + TEXT ENCRYPTION and having NOTEPAD in the background with TEXT , when choosing ENCRYPT from the Encrypt window selection there is error message "could not find previous window. please select the window containing your text and try again" - When doing other sections for >> Encrypt Selection and Encrypt Clipboard and choosing his key, nothing gets encrypted and TEXT remains the same. When going through this same process on MY VM, text is encrypted. This is latest build and system has been rebooted. OS is windows 10. 


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