Lubo 0 Posted September 17, 2013 Share Posted September 17, 2013 Hello, I am not able to activate trial version of NOD32 for linux desktop. (Kubuntu 13.04 and Lubuntu 13.04) I always was getting message “Error communicating with activation database. Please wait 15 minutes and click “Update virus signature database”. The connection on eset update server should be OK. I saw in the netstat list active connection. I have tried to reinstall application several times but it didn’t help me. I have tried to clear update cache also without success of activation. Could you please help. Thanks. Link to comment Share on other sites More sharing options...
ESET Insiders PodrskaNORT 17 Posted September 17, 2013 ESET Insiders Share Posted September 17, 2013 Hi, Can you find the idea for solution here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2434 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted September 17, 2013 Administrators Share Posted September 17, 2013 If you use a firewall, make sure communication with ESET's activation servers is allowed. For a list of ESET's servers, refer to this KB article. Link to comment Share on other sites More sharing options...
Lubo 0 Posted September 18, 2013 Author Share Posted September 18, 2013 Thanks for replay, but it didn’t help me. I am thinking that connection to eset servers is OK. I am able to ping eset server 93.184.71.21 Also sudo netstat –tuap shows that communication to eset server is established. But I can see that fields with Username and Password are blank. IS it OK in trial license? Link to comment Share on other sites More sharing options...
ESET Staff J.J. 23 Posted October 17, 2013 ESET Staff Share Posted October 17, 2013 No It is not ok that Username and Password fields are blank. There should be username starts TRIAL- and 10 numbers , when you choose actiavate trial you will receive email with username and password to your email adress. Link to comment Share on other sites More sharing options...
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