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NOD32 v10 are crashing Explorer.exe


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Hello ESET, after upgraded to NOD32 v10 i have experienced the explorer.exe is crashing of time to time. according to Windows the process responsible to this is the "ekrn.exe:AmonPort"

See the image:

post-2158-0-24289600-1477584669_thumb.png



I use the defaultt settings and i have already tried a clean install.


ESET NOD32 10.0.369.1

Windows 10.1607.14393.321 64-bit.
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Here are a couple of older web postings on the same issue:

 

hxxp://www.wilderssecurity.com/threads/possible-lead-for-eset-ekrn-exe-amonport-hang.196029/

hxxp://www.bleepingcomputer.com/forums/t/293912/vistas-windows-explorer-not-responding/

 

\Device\AmonPort is part of the eamonm.sys driver. The Wilder's posting traced the issue back to the heuristic scanning done by Eset's real-time scan engine. However that posting was for a very old Eset version. 

 

I suspect this might be an OS issue; possibly due to something borked in the Win 10 AU update. Suggest you contact Eset tech support for further help. I believe this will require a lot of diagnostic work to resolve. 

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Hello,

 

a crash dump from the iexplore.exe and output from ESET log collector tool might help us to check what happened.

 

Regards, P.R.

Pete,

 

It's explorer.exe that is crashing.

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Hello,

 

a crash dump from the iexplore.exe and output from ESET log collector tool might help us to check what happened.

 

Regards, P.R.

I sent for you, please check PM. 

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