sdnian 6 Posted October 20, 2016 Share Posted October 20, 2016 According this web page - hxxp://support.eset.com/kb5552/?viewlocale=en_US, I tried to download hxxp://amtso.security-features-check.com/cloudcar.exe But EEA does not block this connect. The file could be downloaded. I've checked the ESET Live Grid is enabled. And the firewall doesn't any rule to block tcp 80 port, udp 53 port. I also do a test to ping ESET Live Grid servers (hxxp://support.eset.com/kb332/#esetlivegrid). It could resolve IP address and get response. How to check why ESET Live Grid doesn't work? EEA version is 6.4.2014.2 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,173 Posted October 20, 2016 ESET Moderators Share Posted October 20, 2016 Hello Sdnian, do you use any proxy server? If yes, check if it is properly set in the settings. How is the EEA updated? Regards, P.R. Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 20, 2016 Author Share Posted October 20, 2016 Hello Sdnian, do you use any proxy server? If yes, check if it is properly set in the settings. How is the EEA updated? Regards, P.R. Hi, I've an Apache Proxy Server.. EEA have use this proxy server. I also check the Proxy server. It is fine. And EEA work well, too. I also use Wireshark to capture the packet from another computer (in different network) that the Live Grid work. Then I write a simple code to do post the same data to ESET Live Grid server. To test if could get the right response data. It's really strange.. I run it in the computer that Live Grid doesn't work. My code could get the right response data. So I wonder it is not networking issue. But as I said, I've checked the Live Grid settings is enabled. So I don't kown what happened? Why EEA can't detect as a suspicious object when I access that testing URL. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted October 20, 2016 Administrators Share Posted October 20, 2016 Just to make sure - a proxy server can be configured at two places in Endpoint. The first one is in the advanced update setup. Do not configure it here as it would be used only for update but instead navigate to Tools - Proxy server and configure it there. Or is the proxy already configured there properly? Could you try connecting to the Internet directly and see if it makes a difference? Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 20, 2016 Author Share Posted October 20, 2016 Just to make sure - a proxy server can be configured at two places in Endpoint. The first one is in the advanced update setup. Do not configure it here as it would be used only for update but instead navigate to Tools - Proxy server and configure it there. Or is the proxy already configured there properly? Could you try connecting to the Internet directly and see if it makes a difference? Here is the settings: And my test code could send post data to Live Grid servers through proxy server or direct connect. It is the same result. So I don't think it's a proxy problem. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,173 Posted October 21, 2016 ESET Moderators Share Posted October 21, 2016 Hello, can you please capture the download attempt with a Wireshark, pack it along with a ESET Log Collector output and send me a private message to check? Regards, P.R. Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 21, 2016 Author Share Posted October 21, 2016 Hello, can you please capture the download attempt with a Wireshark, pack it along with a ESET Log Collector output and send me a private message to check? Regards, P.R. PM sent. Link to comment Share on other sites More sharing options...
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