Jump to content

Protocol filtering not functional

Recommended Posts

  • Most Valued Members

I've been using ERA for some time and recently upgraded to 6.4 and am having some trouble with understanding

the client details.


Right now (just as an example), I have a client that has this "Protocol filtering not functional" which I have

no idea what it means but this message has been on the details pane since yesterday 9am and it's still there.


Firstly, how do I get rid of it?  The client seems to be ok since the AV and Agent are updated. (Windows 8.1 pro)


Secondly, a couple of other clients have a different problem: "Product is not activated"  The result is

"Task failed" and it doesn't say why it failed.


All in all, while I can 'administer' workstations, ERA needs a lot more improvements to it.
  It's like an uphill battle in figuring out how to get things done.  I got fed up and came to work during a holiday

to uninstall all Agents and AVs and re-installed them  (manually).  While I only had to contend with 10

workstations and a couple of servers, it was still frustrating since even AFTER doing all that,  I'm

getting problems still (re: product activation failed, and a host of other warnings).


With respects to task results, is there a way for the agent to capture the logs and store it along with

the task results?





Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...