chetankb1 2 Posted October 4, 2016 Share Posted October 4, 2016 Hi All, I am unable to login ERA server. Please find status.html, it seems server is overloaded. Please suggest what I am supposed to do to resolve this situation. status.html Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 4, 2016 ESET Staff Share Posted October 4, 2016 There seems to be problem with database. Please check whether it is running and accessible by ERA server in case it is located on different machine. Link to comment Share on other sites More sharing options...
chetankb1 2 Posted October 4, 2016 Author Share Posted October 4, 2016 Hi Martin, Database is located in the same system. As I have checked, all the required ERA & SQL services are running. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 4, 2016 ESET Staff Share Posted October 4, 2016 Have you tried to restart operating system? Three should be also relevant errors in SERVER's trace.log that should be indicating connection problem. Link to comment Share on other sites More sharing options...
chetankb1 2 Posted October 4, 2016 Author Share Posted October 4, 2016 Yes, I have restarted the server. After restart it works for 30 seconds and then it automatically logged out. Please let me know, If you need trace logs for further analysis. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 4, 2016 ESET Staff Share Posted October 4, 2016 Please let me know, If you need trace logs for further analysis. Yes, you can send me private message with trace.log (latest one should be sufficient). Link to comment Share on other sites More sharing options...
chetankb1 2 Posted October 6, 2016 Author Share Posted October 6, 2016 (edited) Hi Martin, I have tried restarting, as system start ERAServer.exe & sqlserver.exe taking high memory uses (it occupying 1500000-2000000 kilo bytes). As I open ERA in browser, memory uses start increasing rapidly. Please guide, how I can tackle this situation. Edited October 6, 2016 by chetankb1 Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 6, 2016 ESET Staff Share Posted October 6, 2016 From logs you provided it seems few computers are generating extremely large amount of threat logs which may be reason of this problem. Your database is most probably not capable of accepting this amount of data and therefore memory grows. My recommendation is to check clients, especially bill*******ss, ts***rd, sh********al, cas***********ng and fin**********a as they are producing huge amount of antivirus threat logs or their quarantine contains many entries. Link to comment Share on other sites More sharing options...
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