ghali 0 Posted September 14, 2013 Share Posted September 14, 2013 hi i have been using Eset 6 Smart Security since like 4 months with no issues however in the last week when i turn on on laptop , i don't see the program popping up on start up and see that it is not running anymore ... i uninstalled the program from control panel . yet i still see ESET folder in my computer ... so i tried to delete it manually but it didn't work..(said it needed SYSTEM privileges access to delete it ) .. so i tried to open the program from my computer [knowing that i deleted the software from control panel] , and a pop up popped saying "error communicating with kernel" i want to use ESET , i have a new installation file that when i try to install it says that ESET is already installed.. How can i delete the files in my computer and try to install the software again? N.B: i tried to open service and enable ESET service but always doesn't get enabled , it is kept disabled. Regards Ghali Majzoub Link to comment Share on other sites More sharing options...
Arakasi 549 Posted September 14, 2013 Share Posted September 14, 2013 (edited) Ghali , First try downloading from this link and running : h ttp://download.eset.com/special/ ESETUninstaller.exe ( As an exe please put the link together. ESET has this file on the uninstall page below) It is a resource from this page : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289&locale=en_US Instructions are provided there for manual removal of the product. If these methods do not help, post back here and i will tell you how to delete manually without software and deleting that system permission folder. Edited September 14, 2013 by Arakasi Link to comment Share on other sites More sharing options...
bob974 0 Posted September 14, 2013 Share Posted September 14, 2013 hi i have been using Eset 6 Smart Security since like 4 months with no issues however in the last week when i turn on on laptop , i don't see the program popping up on start up and see that it is not running anymore ... i uninstalled the program from control panel . yet i still see ESET folder in my computer ... so i tried to delete it manually but it didn't work..(said it needed SYSTEM privileges access to delete it ) .. so i tried to open the program from my computer [knowing that i deleted the software from control panel] , and a pop up popped saying "error communicating with kernel" i want to use ESET , i have a new installation file that when i try to install it says that ESET is already installed.. How can i delete the files in my computer and try to install the software again? N.B: i tried to open service and enable ESET service but always doesn't get enabled , it is kept disabled. Regards Ghali Majzoub I have exactly the same problem. I desinstalled Esmart security with uninstaller.exe. I re installed ESS but the problem is still here...After a while, the communication with kernel fails and I don't find soluce. So I let down ESS for this moment and return to another antivirus waiting a soluce... Link to comment Share on other sites More sharing options...
ghali 0 Posted September 15, 2013 Author Share Posted September 15, 2013 Ghali , First try downloading from this link and running : h ttp://download.eset.com/special/ ESETUninstaller.exe ( As an exe please put the link together. ESET has this file on the uninstall page below) It is a resource from this page : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289&locale=en_US Instructions are provided there for manual removal of the product. If these methods do not help, post back here and i will tell you how to delete manually without software and deleting that system permission folder. hi i tried the uninstaller and it worked .. i installed ESET Smart Security 6 again , but here is what happened that made me shocked .. when i installed the software again everything worked fine and everything.. so i shutdown the laptop normally. i woke up this morning and saw that ESET Smart Security 6 was deleted from my system!!! How is that even possible? Regards Link to comment Share on other sites More sharing options...
ESET Staff CB530 70 Posted September 17, 2013 ESET Staff Share Posted September 17, 2013 Hi everyone, Have you completed the steps from this article? Link to comment Share on other sites More sharing options...
ghali 0 Posted September 17, 2013 Author Share Posted September 17, 2013 i tried ESET's solution but didn't work ... i am trying the Webroot anywhere secure for now since i see the problem will not be solved Link to comment Share on other sites More sharing options...
bob974 0 Posted September 17, 2013 Share Posted September 17, 2013 Hi everyone, Have you completed the steps from this article? I tried all these solutions but the problem is still there... I Have Webroot secure anywhere too, as a companion antivirus. This last one don't resolve nothing but it completes well all antivirus suites.... Link to comment Share on other sites More sharing options...
bob974 0 Posted September 18, 2013 Share Posted September 18, 2013 see what happen with eset, I've made a video... hxxp://dl.free.fr/hiCmAgssv Link to comment Share on other sites More sharing options...
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