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travis27

Installation failed on OSX Sierra

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Here is the installer log.

Does this help anybody to understand what's wrong?
Thanks

John

 

Oct  2 09:07:25 Johns-MBP Installer[607]: @(#)PROGRAM:Install  PROJECT:Install-1000

Oct  2 09:07:25 Johns-MBP Installer[607]: @(#)PROGRAM:Installer  PROJECT:Installer-909
Oct  2 09:07:25 Johns-MBP Installer[607]: Hardware: MacBookPro12,1 @ 2.70 GHz (x 4), 8192 MB RAM
Oct  2 09:07:25 Johns-MBP Installer[607]: Running OS Build: Mac OS X 10.12 (16A323)
Oct  2 09:07:25 Johns-MBP Installer[607]: ESET Cyber Security Pro  Installation Log
Oct  2 09:07:25 Johns-MBP Installer[607]: Opened from: /Volumes/ESET Cyber Security Pro/Resources/Installer.pkg
Oct  2 09:07:42 Johns-MBP Installer[607]: InstallerStatusNotifications plugin loaded
Oct  2 09:07:47 Johns-MBP Installer[607]: ================================================================================
Oct  2 09:07:47 Johns-MBP Installer[607]: User picked Standard Install
Oct  2 09:07:47 Johns-MBP Installer[607]: Choices selected for installation:
Oct  2 09:07:47 Johns-MBP Installer[607]: Install: "ESET Cyber Security Pro"
Oct  2 09:07:47 Johns-MBP Installer[607]: ================================================================================
Oct  2 09:07:47 Johns-MBP Installer[607]: Configuring volume "Macintosh HD"
Oct  2 09:07:47 Johns-MBP Installer[607]: Free space on "Macintosh HD": 18.66 GB (18659454976 bytes).
Oct  2 09:07:47 Johns-MBP Installer[607]: Create temporary directory "/var/folders/sq/1w95vqk908v7sv6yfljjpdg40000gn/T//Install.607kqI25b"
Oct  2 09:07:47 Johns-MBP Installer[607]: IFPKInstallElement (7 packages)
Oct  2 09:07:48 Johns-MBP Installer[607]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Oct  2 09:07:48 Johns-MBP installd[271]: PackageKit: ----- Begin install -----
Oct  2 09:07:48 Johns-MBP installd[271]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/BD4CE14A-4ECB-4363-A0A8-D6BFAC5A9134.activeSandbox
Oct  2 09:09:52 Johns-MBP installd[271]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Installer.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Volumes/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#comesetesetsdaemon.pkg, PKInstallPackageIdentifier=com.eset.esetCyberSecurityPro.com.eset.esets_daemon.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Installer.pkg”.} {
   NSFilePath = "./postinstall";
   NSLocalizedDescription = "An error occurred while running scripts from the package \U201cInstaller.pkg\U201d.";
   NSURL = "file://localhost/Volumes/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#comesetesetsdaemon.pkg";
   PKInstallPackageIdentifier = "com.eset.esetCyberSecurityPro.com.eset.esets_daemon.pkg";
}
Oct  2 09:09:53 Johns-MBP Installer[607]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Oct  2 09:09:53 Johns-MBP Installer[607]: IFDInstallController 199B0 state = 8
Oct  2 09:09:53 Johns-MBP Installer[607]: Displaying 'Install Failed' UI.
Oct  2 09:09:53 Johns-MBP Installer[607]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
 

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So, mentioned that my installation "failed" too.  

 

Anyway, I shut down my (Late 2011) MacBook Pro, (cold shutdown), restarted, and eSet (correct, latest version), came up without errors.

 

So it looks like it installed even though the failed message came up.

 

Try shutdown/restart, who knows :)

 

Gabor

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I am having similar issues.  Tried an update and that din't work, so uninstalled and reinstalled.  That didn't work either.

 

I am getting teh same 'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.' error message as John.

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Mine did exactly the same thing.  I even spent 50 minutes on the phone with ESET support on Friday evening to try and find a way forward, but seemed to make no progress.

 

I restarted my iMac this morning to try and resolve a browser issue and lo and behold CSPro appeared asking for a security key.

 

The support guy did mention that the had had a few instances of the installation seemingly failing, only for it to start working on reboot.

 

 

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Hello,

There was an issue with the installation packages downloaded directly from web.

We have fixed the issue and released a new version, the current installers from our web will work.

Regards,

T.

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