phmmuller 0 Posted October 1, 2016 Share Posted October 1, 2016 Hi.. I have a bootup issue with the Windows 10 + ESET NOD32. The startup time of my notebook is fast, but the ESET doesn't. Until the ESET icon appear in system tray, I have NO internet access and I can't open ESET Client. After the ESET icon appears in system tray my internet access returns and I can open the ESET Client. Timeline: | 00h00m09s - Login screen. | 00h00m14s - Hit ENTER (after typing password). | 00h00m17s - PC is ready to go and I can open apps (less ESET and internet access). | 00h01m21s - ESET goes to system tray and I have internet access. Until the ESET icon appear, I can normally open the browser and type a website, but the browser stay waiting for the ESET. After the ESET icon come to the system tray, the website opens. I've formated my notebook twice, always with clean installation but I had the same issue and I don't know what to do anymore. ESET version: 9.0.386.0 Note: sorry for my bad english. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 3, 2016 ESET Staff Share Posted October 3, 2016 Hi @phmmuller, Using the auto-update to move to the newer version or uninstall/install latest version make a difference? Link to comment Share on other sites More sharing options...
phmmuller 0 Posted October 3, 2016 Author Share Posted October 3, 2016 Hi @phmmuller, Using the auto-update to move to the newer version or uninstall/install latest version make a difference? No. My issue remains. I've updated the program to version 9.0.402.0, but nothing changes. So I uninstalled the 9.0.402.0 version and installed NOD32 with the "Live Installer", returning to the 9.0.386.0 version. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 4, 2016 Administrators Share Posted October 4, 2016 Just out of curiosity, does temporarily downgrading to v8 make a difference? The best course of action would be contacting your local customer care and providing them with the output from ESET Log Collector.They should instruct you how to generate a Process monitor boot log which might shed more light too. You can pm me the logs but since I'm traveling for the next 2 weeks and the Internet connectivity is rather poor, I may not have an opportunity to check the logs myself. Link to comment Share on other sites More sharing options...
phmmuller 0 Posted October 4, 2016 Author Share Posted October 4, 2016 Just out of curiosity, does temporarily downgrading to v8 make a difference? The best course of action would be contacting your local customer care and providing them with the output from ESET Log Collector.They should instruct you how to generate a Process monitor boot log which might shed more light too. You can pm me the logs but since I'm traveling for the next 2 weeks and the Internet connectivity is rather poor, I may not have an opportunity to check the logs myself. No, I haven't tried v8. I tried local support (Brasil) over the ESET Ticket #301779 and #304062, but no success. I think the local support here is more comercial than technical. Using the Process Monitor v3.31 I made a boot log file to search for something wrong, but I'm not familiar with this tool yet. For now I'll give it a shot and try v8. Thanks! Link to comment Share on other sites More sharing options...
phmmuller 0 Posted October 6, 2016 Author Share Posted October 6, 2016 I tried the v8 with no success. So, I've decided to format again. If the problem persist, I'll let u know. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 6, 2016 ESET Staff Share Posted October 6, 2016 I think the local support here is more comercial than technical. Sad to heard that. Link to comment Share on other sites More sharing options...
Recommended Posts