jlmcr87 2 Posted October 1, 2016 Share Posted October 1, 2016 I have purchased a new eset license but it gives me an error ACT.34. If i use my old license with a few days left all works correctly. Please can you help me? I don´t know how to do. Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 1, 2016 Author Share Posted October 1, 2016 What is ACT.34? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 1, 2016 Administrators Share Posted October 1, 2016 We'll try to find out as it seems to be a new code that was not on the previous list of exit activation codes. We'll keep you posted. Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 1, 2016 Author Share Posted October 1, 2016 Ok thanks. Still unable to use my new license. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 1, 2016 Share Posted October 1, 2016 I was trying to upgrade from Smart Security 8 to Smart Security 9. After instalation - upgrade from 8 - my product is not activated. I also get ACT.34 error. Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 2, 2016 Author Share Posted October 2, 2016 (edited) I was trying to upgrade from Smart Security 8 to Smart Security 9. After instalation - upgrade from 8 - my product is not activated. I also get ACT.34 error. I think I have the same problem as you. Tried as you say eset 8 and the license works, but after updating to 9 I get the ACT.34 error. Also eset 10 is not working. Edited October 2, 2016 by jlmcr87 Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 2, 2016 Author Share Posted October 2, 2016 I have tried on a different pc, and I have the same problem with my new license. So I think is related to a problem with the license itself. I don´t understand why it works with the old eset 8, and not on the new 9 & 10 versions. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 2, 2016 Share Posted October 2, 2016 Yes. I think it must be related to licence itself. Or rather with Eset server responsible for lincence authorization. Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 2, 2016 Author Share Posted October 2, 2016 I have news. The license works on eset 9 if I install the english version. But i´m not english so I want the spanish version which gives the ACT.34 error on the activation process. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 2, 2016 Share Posted October 2, 2016 (edited) Well. That's a good news. We have a little hope 30 minutes later It's not working for me. I installed english version and now i have ACT.33 error. Edited October 2, 2016 by mrnikt Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 3, 2016 ESET Moderators Share Posted October 3, 2016 Hello, The ACT.34 activation code shows up when a license is activated in a product with a different language than what the license has on file. Some licenses have a language lock (based on the country it was bought in), as part of license leakage prevention program. Thus, the activation will be successful after selecting the appropriate language in the installation. Regards, T. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 3, 2016 Share Posted October 3, 2016 (edited) Ok. So why it works with ESS 8 and not with ESS 9?? It's not working both in my native language and english version. In english version it shows ACT.33 error. Edited October 3, 2016 by mrnikt Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 4, 2016 ESET Moderators Share Posted October 4, 2016 Version 8 used a completely different activation system, thus is not affected by changes in the current activation method. As for the error ACT.33, it is similar - it is related to a situation when a license is used in a different country than what the license has on file. Again, some licenses have a country lock (based on the country it was bought in), as part of license leakage prevention program. I am currently investigating what to do in case you want to legitimately use the product in the country restricted by your license and I will get back to you. Regards, T. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 4, 2016 Share Posted October 4, 2016 Thank You Thomas Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 4, 2016 ESET Moderators Share Posted October 4, 2016 Hello, Please contact the distributor in the country where you want to use the license - they have dealt witch such cases before, they know what to do. T. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 4, 2016 Share Posted October 4, 2016 (edited) Hi I already contacted my lokal distributor. But they dont'care. They said that licence is not From polish distribution Channel and they cant help me. I also contacted distributor in country i bought program... and they also cant help me. Edited October 5, 2016 by mrnikt Link to comment Share on other sites More sharing options...
jlmcr87 2 Posted October 5, 2016 Author Share Posted October 5, 2016 Very bad eset is doing this region lock. Link to comment Share on other sites More sharing options...
mrnikt 0 Posted October 5, 2016 Share Posted October 5, 2016 Yes. It's pretty nasty of them Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 10, 2016 ESET Moderators Share Posted October 10, 2016 Hello, Can you please send me a private message with the Public License ID so that we can check it? Thanks Link to comment Share on other sites More sharing options...
pikpik 0 Posted October 29, 2016 Share Posted October 29, 2016 I have the the same problem can you help with it ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 29, 2016 Administrators Share Posted October 29, 2016 I have the the same problem can you help with it ? Please contact the Polish support. I assume you're attempting to activate Polish v9 or v10 using an Indian license key. Link to comment Share on other sites More sharing options...
horus1926 0 Posted November 16, 2016 Share Posted November 16, 2016 Hi, I have the same problem, could you help me? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted November 18, 2016 Administrators Share Posted November 18, 2016 Hi, I have the same problem, could you help me? Thank you. Please contact your local (probably Spanish) distributor. Most likely you're attempting to activate ESET using a key issued for a specific language version. Link to comment Share on other sites More sharing options...
ViRAT 0 Posted April 7, 2017 Share Posted April 7, 2017 (edited) I have the same Problem. I obviously got a chinese license and can not activate the German version. German ESET Support tells me to contact the merchant i got the license from, but the merchant does not exist anymore. What to do? BTW: I bought the License in Feb. 2016 and it was working fine for over a year till yesterday, when i needed to reinstall one Computer. Now im getting ACT.34. Did not know it was chinese back then. Edited April 7, 2017 by ViRAT Link to comment Share on other sites More sharing options...
optaylon 0 Posted April 10, 2017 Share Posted April 10, 2017 Hi, I have the same problem, I bought a license last week but I received the ACT.34 error during activation, the key was sold to me as not region locked so that's why I am writing to you to understand from which country could the key come from: may I send you a PM in order to verify and tell where it's supposed to be activated? Thanks in advance for your help and your kind reply. Link to comment Share on other sites More sharing options...
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