Problem with upgrade ACT.34

[mrnikt 0]

I was trying to upgrade from Smart Security 8 to Smart Security 9.

After instalation - upgrade from 8 - my product is not activated. I get ACT.34 error.

Any ideas ?

 

[Marcos 5,074]

First of all, activation should not be needed when you upgrade from an older version to v9 or newer. Did the activation window appear right after the upgrade?

[mrnikt 0]

Yes. Right after upgrade. I have sucessfullu activated version 8. Then in update section - NEW VERSION information appeared. So i instaled upgrade and restarted computeer. And then program is not activated and this screen appears.

[jlmcr87 2]

I have the same problem.Just purchased a new license and I get error ACT.34 in eset 9. No problem if i use my old license with a few days left to expire. Please help. I tried reinstalling and nothing works.

Edited October 1, 2016 by jlmcr87

[mrnikt 0]

I found another case like that (ACT.34) on ESET POLAND facebook https://www.facebook.com/ESET.Polska/

[Marcos 5,074]

We will continue discussing the activation error 34 at https://forum.eset.com/topic/9682-problem-activating-eset-9-act34-error/. Having said that, we'll draw this topic to a close.