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Installation failed - sufficient privileges to stop system services


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i use All-in-one installer (agent + ees) and GPO with run-once startup script who run "ERA_Installer_x86_en_US.exe --silent" to manage eset on domain. 

 

ERA_Installer_x86_en_US.exe on workstation successful install agent, but not ees.

 

To install application (ees) on these failed clients I create Software install task (ESET Endpoint Security 6; version 6.4.2014.0 for windows (Microsoft Windows 10, 8.1, 8, 7, Vista, XP), language en_US). Who failed with:

"Task failed, try to install software manually."

 

I added software-install.log as attachment, but I think interesting part is: 

"Product: ESET Endpoint Security -- Error 1921. Service 'ESET Service' (ekrn) could not be stopped.  Verify that you have sufficient privileges to stop system services."

 

Also failed when i try install on local workstation with admin permissions:

ees_nt32_enu.msi /qn /log c:\temp\install.log

I added install.log as attachment too.

 

On workstation services 'ESET Remoter Administrator Agent' and 'ESET Service' log on as Local System account.

 

 

 

What I do incorrect ? What additional information to You may help?

 

software-install.log

install.log

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What version of Endpoint are you attempting to upgrade to v6.4? If an older version is installed and working correctly, copy the information about installed modules and paste it here.

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My current situation install fail even on new workstations (and similar on upgrade too), that's why i stop to upgrade production until I understand my fail on lab environment.

 

I run "ERA_Installer_x86_en_US.exe --silent" (it included agent+ees) on fresh windows workstation, it install agent, but can't install ees.

 

Short extract from logs:

for agent:

- Installation success or error status: 0. 

for ees:

- Product: ESET Endpoint Security -- Error 1921. Service 'ESET Service' (ekrn) could not be stopped.  Verify that you have sufficient privileges to stop system services.

- Installation success or error status: 1603.

 

See attachments, for full logs from installation.

 

________________________

 

@Marcos

In production i have following client versions:

ESET Endpoint Security  vers.6.3.2016.0

ESET Endpoint Security  vers.6.4.2014.0

Agent_x86.msi.log.txt

ees_nt32_enu.msi.log.txt

Edited by rpnc
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Could you try temporarily disabling Self-defense on one machine and restarting it before performing upgrade? I'm not 100% sure but I assume it could be an issue with older vs new binary signatures as the signature changed in v6.4 if I recall correctly.

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