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OPSWAT tasks removes ESET / ESET AV Remover removes FireFox


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  • ESET Insiders

ESET with AV remover, if installed manually, flags FireFox for removal.

In ERA, running an OPSWAT "third party AV remover" removes FireFox automatically.

 

 OPSWAT task in ERA removes ESET if ESET is installed manually.

See screenshots of what is flagged. Also see the before screenshots where we did not remove FireFox automatically and after the OPSWAT task is run on ERA where FireFox gets auto removed and ESET gets auto-removed (no screenshots of the ESET removal). In ERA the OPSWAT task shows "failure".

 

I have logs and can upload securely on demand.

 

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post-9961-0-99811000-1475003749_thumb.png

 

post-9961-0-85914400-1475003757_thumb.png

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  • 2 weeks later...
  • ESET Staff

Hello, how is the task triggered?

Issue with OPSWAT is, that current implementation does not have an explicit "whitelist" for ESET applications. It is intended to be executed before ESET products are installed. Concerning the FF removal, we are trying to solve this with Opswat, as it is a false positive.

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  • ESET Staff

Just to give you an update, the Firefox issue should be resolved in the next release of ESET Endpoints / ERA / standalone AV remover, as it was handled by OPSWAT. Concerning the other one, that the task removes also ESET, Concerning the removal of ESET, we are looking into that issue.

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