ESET Insiders BDeep 7 Posted September 27, 2016 ESET Insiders Share Posted September 27, 2016 ESET with AV remover, if installed manually, flags FireFox for removal. In ERA, running an OPSWAT "third party AV remover" removes FireFox automatically. OPSWAT task in ERA removes ESET if ESET is installed manually. See screenshots of what is flagged. Also see the before screenshots where we did not remove FireFox automatically and after the OPSWAT task is run on ERA where FireFox gets auto removed and ESET gets auto-removed (no screenshots of the ESET removal). In ERA the OPSWAT task shows "failure". I have logs and can upload securely on demand. Link to comment Share on other sites More sharing options...
ESET Insiders BDeep 7 Posted September 27, 2016 Author ESET Insiders Share Posted September 27, 2016 Second set of images (uploads are capped). Link to comment Share on other sites More sharing options...
ESET Insiders BDeep 7 Posted October 8, 2016 Author ESET Insiders Share Posted October 8, 2016 Install log on a client that keeps uninstalling ESET after ESET is installed. ESET.install.log Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted October 9, 2016 ESET Staff Share Posted October 9, 2016 Hello, how is the task triggered? Issue with OPSWAT is, that current implementation does not have an explicit "whitelist" for ESET applications. It is intended to be executed before ESET products are installed. Concerning the FF removal, we are trying to solve this with Opswat, as it is a false positive. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted October 10, 2016 ESET Staff Share Posted October 10, 2016 Just to give you an update, the Firefox issue should be resolved in the next release of ESET Endpoints / ERA / standalone AV remover, as it was handled by OPSWAT. Concerning the other one, that the task removes also ESET, Concerning the removal of ESET, we are looking into that issue. Link to comment Share on other sites More sharing options...
Recommended Posts