shubhanyu 0 Posted September 21, 2016 Share Posted September 21, 2016 Hello, This issue is not related to the newest release of ESET Cyber Security Pro, but a general issue that I am facing. I have the latest ESET CSP installed on MacOS Sierra, and Webshots does not work anymore. The moment I uninstall ESET CSP, it works again. I have tried to add this app to the firewall, but still fails to function. Is there anyone using or willing to try Webshots and ESET CSP and help me out with it? Many thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted September 21, 2016 Administrators Share Posted September 21, 2016 Does this help? hxxp://support.eset.com/alert6220/ Link to comment Share on other sites More sharing options...
shubhanyu 0 Posted September 21, 2016 Author Share Posted September 21, 2016 Marcos, I am sorry, the word "Webshots" must have slipped your eyes due to it being buried deep in my text. The issue I am facing is not about ESET installation, it is about a program Webshots Desktop not working while ESET CSP is INSTALLED. Oddly, if I quit ESET, even then the program refuses to work, but the moment I uninstall ESET and reboot, the program then works. I am also in touch with Webshots people, who have told me to contact you as well since this is a firewall issue. I have tried to work around the firewall options, but not working out. I am open to a TeamViewer session if that helps you diagnose my issue better. I will not give up on ESET, but I would really like to have my desktop wallpapers! It is a consistent issue, Webshots has never worked with ESET installed, running or not. Any help would be greatly appreciated! Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted September 21, 2016 ESET Moderators Share Posted September 21, 2016 Marcos, I am sorry, the word "Webshots" must have slipped your eyes due to it being buried deep in my text. The issue I am facing is not about ESET installation, it is about a program Webshots Desktop not working while ESET CSP is INSTALLED. Oddly, if I quit ESET, even then the program refuses to work, but the moment I uninstall ESET and reboot, the program then works. I am also in touch with Webshots people, who have told me to contact you as well since this is a firewall issue. I have tried to work around the firewall options, but not working out. I am open to a TeamViewer session if that helps you diagnose my issue better. I will not give up on ESET, but I would really like to have my desktop wallpapers! It is a consistent issue, Webshots has never worked with ESET installed, running or not. Any help would be greatly appreciated! So, you have performed the steps here hxxp://support.eset.com/kb3275/#aalready? If so, you should open a support ticket How can I contact my local ESET partner for support? Link to comment Share on other sites More sharing options...
shubhanyu 0 Posted September 22, 2016 Author Share Posted September 22, 2016 I already went through the KB steps as I have previous understanding of firewalls, so before raising support requests I did indeed try all I could do. Have raised a request, and my local partner has emailed me to give them a number to call me on. I hope they don't say contact Webshots about it. Link to comment Share on other sites More sharing options...
shubhanyu 0 Posted September 24, 2016 Author Share Posted September 24, 2016 Resolved my problem. Just disabled web protection for the duration I am using Webshots, and the webshots app works nicely. Link to comment Share on other sites More sharing options...
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