ESET File Security causing RDP black screen on logon

[Evertjan 0]

Hi,

 

We recently started rolling out ESET File Security to all of our Remote Desktop servers. Most of these servers are Windows Server 2012R2.

Lately users logging on to Remote Desktop get a black screen and their session isn't going to the desktop.

In most of these cases we can fix it by logging on as Administrator and force log off these users.

But in some cases even the Administrator cannot logon anymore, it's also getting a black screen and we have to do a hard reboot.

 

After some time we started to see a link with ESET, customers without ESET on the Remote Desktop Servers don't have these kind of problems.

At one customer we removed ESET FS temporarily and the problem hasn't occurred since then.

 

Does anyone recognize these issues and maybe have a solution other then removing ESET?

 

 

Kind Regards,

 

Evertjan

[ajal 1]

Hey Evertjan

 

I have no such issues with FS Version 6.3.12010.0.

 

What Version of EFS 6 do you use?

Did you disable the GUI on your RDS-Servers? Here is the ESET article about Terminal Servers: Recommended settings for ESET File Security installed on a terminal or Citrix server (6.x)

 

Another question: Do you use ClassicShell StartMenu on your RDS 2012 R2? What happens, when you push "Windows"-button from your Keyboard, trying to start the startmenu?

 

In the past, I had this issue Windows 2012 RDS (no R2) in combination with ClassicShell Startmenu. There were also some common RDP issues with black Screen for connecting users from internet, check this link!

 

regards

[Evertjan 0]

Hi Ajal,

 

We've disabled the GUI on almost all servers. ClassicShell isn't installed, but I will check the link.

Thank you.

[comunic 4]

it seems to be a windows issue :

https://support.microsoft.com/en-us/kb/3179574

[Tullius 0]

PRobably VMQ-problem ...
Have you checked this on your server?

https://support.microsoft.com/nl-be/help/2986895/virtual-machines-lose-network-connectivity-when-you-use-broadcom-netxtreme-1-gigabit-network-adapters

or this source: hxxp://www.aidanfinn.com/?p=19367

Greets

Tullius