schuetzdentalCB 8 Posted September 12, 2016 Share Posted September 12, 2016 Hey, i just updated 3 Computers through ERA Client-Task to the newset 6.4.2014.2 Version of Endpoint Security. But a new created Activation Task isn't working.It fails on all of the 3 Systems. After some reboots i updated Agent Service through a Client-Task but still the same Problem. The Endpoint Software updated successfully on the Client Machines but it is marked as "failed" in the Client-Task Report... Isn't 6.4.2014.2 a stable Version? There is no errorlog in the Events-Logfile of Endpoint so i have no idea why it isnt activating it again... ERA-Server is already updated to the newest Version!! Please help me Link to comment Share on other sites More sharing options...
bbahes 29 Posted September 12, 2016 Share Posted September 12, 2016 Activation is required even after upgrade?? Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 12, 2016 Author Share Posted September 12, 2016 It think so, yes. it deactivated itself automatically on every of my the test clients. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 12, 2016 Author Share Posted September 12, 2016 And its NOT possible to activate a Client through the Security Admin Windows in Endpoint. It says that there is no Account for my E-Mail Adresse...but if i Login to my ELA Account, im able to login and see my License and PC's.... Errorcode ACT.8 Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted September 12, 2016 ESET Staff Share Posted September 12, 2016 This is weird. Upgrade procedure is done in a way, that when you install a newer version of Endpoint over the old one (like 6.4 over 6.3), the license information is kept. If this is not the case, it should be reported by a support ticket and troubleshooted. Can you please report here the version of the configuration engine module, you have in your Endpoint product (go to about / modules / configuration support module). Just out of curiosity, have you applied some policy, that was converted from previously exported configuration on those clients, or this is not the case? Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 12, 2016 Author Share Posted September 12, 2016 Here is a Image of a "NOT" Updated Client Endpoint Software. Are those Informations right? Theres nothing like about/modules/config support module on my clients software... hxxp://saved.im/mtc4mdazczz5/bildschirmfoto2016-09-12um173427.png What do you mean with old policys? I upgraded the whole ERA Server to 6.4 and yes i did not deleted my policys which i created before that upgrade. ??? do i need to create them new? i have a lot of policys Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted September 12, 2016 ESET Staff Share Posted September 12, 2016 What do you mean with old policys? I upgraded the whole ERA Server to 6.4 and yes i did not deleted my policys which i created before that upgrade. ??? do i need to create them new? i have a lot of policys ERA v6 enables you to create configuration policy from product's exported configuration (as an alternative to creating policy from scratch) - have you done this before upgrade? Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 13, 2016 Author Share Posted September 13, 2016 The only thing i did, was upgrading ERA to 6.4 through a Task. - But i did not changed anything at my Policys. I did not read about that before ?? Link to comment Share on other sites More sharing options...
ESET Staff Solution MichalJ 430 Posted September 13, 2016 ESET Staff Solution Share Posted September 13, 2016 If you have a license for EEA and have upgraded to EES, it might explain the failed activation, as license for EEA is not eligible to activate EES. It would also explain the task results, as the "failed", refers to the sctivation part of the task (you can check execution details, where you will see that the installation finished successfully). Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 13, 2016 Author Share Posted September 13, 2016 hey, i think that was my Problem...i installed Security instead of Antivirus on those Clients....License is saying Antivirus...not Security...sorry Link to comment Share on other sites More sharing options...
bbahes 29 Posted September 15, 2016 Share Posted September 15, 2016 (edited) If you have a license for EEA and have upgraded to EES, it might explain the failed activation, as license for EEA is not eligible to activate EES. It would also explain the task results, as the "failed", refers to the sctivation part of the task (you can check execution details, where you will see that the installation finished successfully). But activation is required even after product upgraded? Edited September 15, 2016 by bbahes Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted September 15, 2016 ESET Staff Share Posted September 15, 2016 No, license will be kept from previous installation. Link to comment Share on other sites More sharing options...
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