Eset EEA 5: A system restart from a previous installation or update is pending, bla bla

[Norm@Home 2]

I had tried to update a system with Eset Endpoint Anti-virus 5 (on a Windows 8.1 machine) to the latest available version of 5 and at the end of the install (after it had uninstalled the old version) I get this message: "A system restart from a previous installation or update is pending, and that setup cannot continue" I found the support article about this problem hxxp://support.eset.com/kb3361/?viewlocale=en_USbut the thing is that none of the registry keys that it mentions HKLM\Software\Microsoft\Updates\UpdateExeVolatime or HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations or HKLMSoftware\Microsoft\Windows\CurrentVersion\Installer\InProgress seem to exist and no matter how many reboots I've done I keep getting this message. I've also tried searching the registry for these keys and they just don't exist.

 

Does anyone have an idea how to fix this problem?

[RvW 6]

Did you try the ESET Uninstaller?

[Marcos 5,071]

The suggestion to delete / rename the PendingFileRenameOperations value described in hxxp://support.eset.com/kb3361/ is also suggested in knowledgebase articles of other software vendors. Weird that it didn't work for you.

[Norm@Home 2]

The suggestion to delete / rename the PendingFileRenameOperations value described in hxxp://support.eset.com/kb3361/ is also suggested in knowledgebase articles of other software vendors. Weird that it didn't work for you.

I really don't know, as I said I've checked those keys or values and they simply don't exist on this computer even though I've rebooted multiple times and rechecked them multiple times; I've been a little busy on other projects but I have to try RvW's suggestion of using the Eset Uninstaller. I'll try that tomorrow and get back to you.

[jimwillsher 65]

You could also run Process Monitor during the uninstall, logging just registry access, to see which keys it is trying to check.

[Norm@Home 2]

As I'd said previously none of the registry keys in the Eset article actually existed but running the ESet uninstaller did something because after a reboot I was able to install the latest version.

Thanks everyone for your help!