Communication with driver failed. HIPS is inactive

[Kulu 0]

Hi there

 

I keep getting the above error message; when I look at the computer protection screen it says that HIPS is inactive, but then when I click on the Setup tab HIPS is set to activate.

 

I am running Windows 7 with all updates.

 

Can you let me know what logs or screenshots you need to be able to help me, and how do I go about generating and saving the relevant logs?

 

Many thanks

 

Kulu

[Marcos 5,231]

Could you run "sc query ehdrv" from the command-line prompt and post the output?

[Kulu 0]

Hi Marcos; thank you. 

 

This is the result:

 

Type:  1 Kernel Driver

State:  4 Running

            (Stoppable, Not_Pausable, Ignores_Shutdown)

WIN32_Exit_Code:  0 (0x0)

Service_Exit_Code: 0 (0x0)

Checkpoint: 0x0

Wait_Hint: 0x0

 

Sorry for transcribing, for some reason when I try to paste I get a message that the image format is not supported.

[jtpvis 0]

Good morning, I have the same problem.
 

Already I uninstalled the timelessness mode software to network with eset utility uninstalling 1. ESS / EAV / EMSX and 2. SEP.
 

Then restarted and installed nod32 and whenever completes the installation does not start various services.
 

I have done the command I saw this forum and the result was:
C: \ Windows \ system32> sc query ehdrv

SERVICE_NAME: ehdrv
         TYPE: 1 KERNEL_DRIVER
         STATE: 1 STOPPED
         WIN32_EXIT_CODE: 31 (0x1f)
         SERVICE_EXIT_CODE: 0 (0x0)
         CHECKPOINT: 0x0
         WAIT_HINT: 0x0

C: \ Windows \ system32>

If try to upgrade version gives the error "Communication with driver failed" current version 9.0.386.1.

[Marcos 5,231]

If you run "sc start ehrdrv", do you get an error? It could be that you have another software installed which clashes with ESET's HIPS.

[jtpvis 0]

Good Morning,
performed the command shown in the windows command line and got the following result:

C: \ Windows \ system32> sc start ehrdrv
[SC] StartService: OpenService failed in 1060:

The specified service does not exist as an installed service.

C: \ Windows \ system32>

 

How do I install this service?

[jtpvis 0]

I tried to follow this track and perform this operation, but the pc began to enter loop.

 

 

Try the following:

- disable self-defense and restart the computer

- right-click the file C:\Program Files\ESET\ESET Smart Security\Drivers\epfwlwf\EpfwLwf.inf and select Install

- if the driver installs alright, re-enable Self-defense

 

The PC beginning to start the windows wait with balck screen and back to restart.

 

there are some problem with the EpfwLwf