epaaeiz 0 Posted September 7, 2013 Share Posted September 7, 2013 Hi. I am a new user. Users from Iran have problem with upate both product ( Eset Nod 32 and Eset Smart Security 6 ). Why? Update progress is so slow and always erorr occured and cant update to the latest deffinition. Link to comment Share on other sites More sharing options...
TGW 15 Posted September 7, 2013 Share Posted September 7, 2013 Please post the error code(s) and/or screenshots to help us better understand the problem. Link to comment Share on other sites More sharing options...
epaaeiz 0 Posted September 8, 2013 Author Share Posted September 8, 2013 This is today screenshot. ( sorry I cant speak English well ) hxxp://img.techpowerup.org/130908/Erorr1.png Thank you. I have a question: Can I change update server to get deffinitions from another server for example Middle East server? How? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted September 8, 2013 Administrators Share Posted September 8, 2013 There are no update servers in Middle East, however, generally users in this region update from the default servers fine. Link to comment Share on other sites More sharing options...
epaaeiz 0 Posted September 8, 2013 Author Share Posted September 8, 2013 Thank you. We have problem with this file ems023_32_l0.nup when product is updating. Sometimes this file cant be update. Link to comment Share on other sites More sharing options...
TGW 15 Posted September 8, 2013 Share Posted September 8, 2013 Try clearing the update cache: Open ESS GUI > Press F5 to open Advanced setup > Update > Update > Clear update cache, then try updating again. Hope this helps. Link to comment Share on other sites More sharing options...
epaaeiz 0 Posted September 11, 2013 Author Share Posted September 11, 2013 OK. Thank you. Link to comment Share on other sites More sharing options...
NYCCaribou 0 Posted October 9, 2013 Share Posted October 9, 2013 Clear update cache was grayed out for me. Does that mean the update cache is clear? Link to comment Share on other sites More sharing options...
TGW 15 Posted October 10, 2013 Share Posted October 10, 2013 Clear update cache was grayed out for me. Does that mean the update cache is clear? Yes. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 10, 2013 ESET Moderators Share Posted October 10, 2013 Hello, you could send me private message with your ESET settings exported and SysInspector log I will check them. Link to comment Share on other sites More sharing options...
NYCCaribou 0 Posted October 11, 2013 Share Posted October 11, 2013 I don't have "another computer" to export settings to. I've tried everything else in this thread and in the following thread: https://forum.eset.com/topic/1090-problem-updating-eset-smart-security-error-creating-file/ And nothing has worked so far. In the meantime I'm getting endless "Your computer is *NOT* safe" popups that make running other programs difficult because the popups brute-force them into being minimized. I would send you the message you asked for but the link on exported settings say I need to have another computer available, which I don't. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 11, 2013 ESET Moderators Share Posted October 11, 2013 Hello, you do not need any other computer. Just export the settings to a file. Link to comment Share on other sites More sharing options...
NYCCaribou 0 Posted October 13, 2013 Share Posted October 13, 2013 I sent the files. Hopefully they're useful. Link to comment Share on other sites More sharing options...
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