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remote agent connection through vpn


Maxx2777
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We have some remote users that manually installed the remote agent on their machine.  The agent will not connect to server.  They are connected to our network via vpn.  I have added the eset admin server ip to their host file.  Any ideas on this one?  

 

They currently have EES v5.0.2260 installed.

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  • ESET Staff

Could you please check AGENT's trace logs, or even better status log: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html for connection errors? There are many possibilities what could be wrong, including most common issues:

  • network issues (i.e. AGENT is connecting to wrong IP or not even able to resolve used hostname)
  • certificate issues (AGENT is successfully connecting, but SERVER's certificate is not signed for used hostname or IP address)
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