Juul 0 Posted July 31, 2016 Share Posted July 31, 2016 Yestday I upgraded my comp[uter to Windows 10. Since then I got t popup that anti theft is not working. So I tried to add my computer but I am in 'a loop' . Add, download antiteft, read manual, go to my eset product and there we start all over again. I have already a account for my esset.com but I can not add a computer...only by starting a new loop..... What is going wrong? Juul Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted August 1, 2016 ESET Staff Share Posted August 1, 2016 Hi @Juul, The easy and fast way is to uninstall ESET and reinstall it. Do this: (for this example, your computer name is "August")* download the rigth installer of your ESET Product and save on the PC.* Uninstall ESET and reboot* Install ESET from the downloaded package.* Activate only.* Go to your My.ESET account and delete the computer there with the same name of your PC, "August".* Logoff from My.eset account.* activate Anti-theft using the login option, and add "August" to My.ESET account.* when access the website, proceed to create the phantom accountNote: with every install anti-theft make a new ID, so old computer on My.ESET should be delete because never is going to report back. Let us know the results. Link to comment Share on other sites More sharing options...
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