Jump to content

Can not add my computer to anti theft after upgrade to Windows 10


Juul

Recommended Posts

Yestday I upgraded my comp[uter to Windows 10. Since then I got t popup that anti theft is not working. So I tried to add my computer but I am in 'a loop' . Add, download antiteft, read manual, go to my eset product and there we start all over again. I have already a account for my esset.com but I can not add a computer...only by starting a new loop.....

 

What is going wrong?

 

Juul

Link to comment
Share on other sites

  • ESET Staff

Hi @Juul,

 

The easy and fast way is to uninstall ESET and reinstall it.

 

Do this:

 

(for this example, your computer name is "August")

* download the rigth installer of your ESET Product and save on
  the PC.
* Uninstall ESET and reboot
* Install ESET from the downloaded package.
* Activate only.
* Go to your My.ESET account and delete the computer there with
  the same name of your PC, "August".
* Logoff from My.eset account.
* activate Anti-theft using the login option, and add "August"
  to My.ESET account.
* when access the website, proceed to create the phantom account

Note: with every install anti-theft make a new ID, so old computer
   on My.ESET should be delete because never is going to report
   back.
 

Let us know the results.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...