Juul 0 Posted July 31, 2016 Posted July 31, 2016 Yestday I upgraded my comp[uter to Windows 10. Since then I got t popup that anti theft is not working. So I tried to add my computer but I am in 'a loop' . Add, download antiteft, read manual, go to my eset product and there we start all over again. I have already a account for my esset.com but I can not add a computer...only by starting a new loop..... What is going wrong? Juul
ESET Staff Gonzalo Alvarez 66 Posted August 1, 2016 ESET Staff Posted August 1, 2016 Hi @Juul, The easy and fast way is to uninstall ESET and reinstall it. Do this: (for this example, your computer name is "August")* download the rigth installer of your ESET Product and save on the PC.* Uninstall ESET and reboot* Install ESET from the downloaded package.* Activate only.* Go to your My.ESET account and delete the computer there with the same name of your PC, "August".* Logoff from My.eset account.* activate Anti-theft using the login option, and add "August" to My.ESET account.* when access the website, proceed to create the phantom accountNote: with every install anti-theft make a new ID, so old computer on My.ESET should be delete because never is going to report back. Let us know the results.
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