nickster_uk 1 Posted September 5, 2013 Share Posted September 5, 2013 Thought I'd try the beta version as there are a couple of annoying bugs in v6. So far, the bugs that affected me on v6 haven't occured on the beta...although I've used it for less than a day so there's plenty of time for that to happen What I have noticed is a general slow down in computer performance. Ekrn.exe seems to be eating regular chunks of cpu. I installed the beta version fresh and made sure there were no files/folders/registry settings left behind after uninstalling v6. Could this be a configurational problem or is this the norm for v7? I'm using Windows 7 Ultimate x64 with SP1 - Up to date Intel® Core 2 Duo E6600 'Conroe' 2.40Ghz - Overclocked to 3.20GHz 4GB Corsair DDR2 XMS2-6400C4 TwinX RAM PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 PCI-E GPU Will supply more info if needed. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 5, 2013 Administrators Share Posted September 5, 2013 Do you observe the issue when doing something specific or it occurs also when you leave the system in idle state? Does disabling Advanced memory scanner in the HIPS setup make a difference? Link to comment Share on other sites More sharing options...
nickster_uk 1 Posted September 5, 2013 Author Share Posted September 5, 2013 Thanks for the reply Marcos. Nothing specific, just most things. Sometimes there's a few seconds delay when opening a Windows Explorer window. I've also noticed webpages occasionally take an absolute age to load or finish loading. Broadband speed seems fine and stable when I test it. Usually refreshing the page sorts it out but it's a little annoying. It's not something that happened before using v7. I'll try your suggestion to see if that helps with the performance issue. Link to comment Share on other sites More sharing options...
nickster_uk 1 Posted September 6, 2013 Author Share Posted September 6, 2013 Went back to v6. No more Windows slow downs or website lagging.... The downside is; it's just a matter of time till my first failed login and the firewall prompt bug Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 6, 2013 Administrators Share Posted September 6, 2013 Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know Link to comment Share on other sites More sharing options...
Guest SweX Posted September 6, 2013 Share Posted September 6, 2013 Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know Hi Marcos, I also have a few seconds slow down (sometimes not everytime) when opening CCleaner to name one example, and my plan was that when ever I would be able to get into the setup tree without egui crashing I would disable AMS to see if things improved. But I can't do that yet as you know. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 6, 2013 Administrators Share Posted September 6, 2013 In the case of CCleaner, disabling AMS would most likely do the trick as it's a tool that checks various sensitive locations and thus triggers AMS scans. We'll look into it, at least it shouldn't cause egui to crash. Link to comment Share on other sites More sharing options...
nickster_uk 1 Posted September 6, 2013 Author Share Posted September 6, 2013 Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know Do you still want the log as I have gone back to v6? The Windows and other applications lagging did improve when AMS was disabled but I decided to go back to the previous version as browsing performance continued to be an issue. Link to comment Share on other sites More sharing options...
Most Valued Members cyberhash 188 Posted September 6, 2013 Most Valued Members Share Posted September 6, 2013 I too experience the issues with webpages not loading and have to use the refresh button at times but was unsure as to what the problem was, as i use firefox 24 beta and thought that it may have been related to a issue within the beta of firefox. Internet explorer 10 seems to be unaffected though. The memory footprint of firefox is crazy nowadays and its nothing that ess is causing, but maybe a browser using 200mb of ram combined with AMS is what's causing the slowdowns and webpage loading times. IE10 by comparison uses 8.5mb. Long gone are the days when firefox was a lean & fast browser. Link to comment Share on other sites More sharing options...
nickster_uk 1 Posted September 6, 2013 Author Share Posted September 6, 2013 (edited) Certainly could be a link with FF as I'm using 23.0.1. Unfortunately, I didn't test to see if the issues occured on IE. Should be easy enough for ESET to test though. For the record, I think FF is still pretty fast but being lean isn't near the top of the list any more Edited September 6, 2013 by nickster_uk Link to comment Share on other sites More sharing options...
Arakasi 549 Posted September 6, 2013 Share Posted September 6, 2013 I can confirm Firefox is a memory hog, however with a system full of RAM its not an issue. I use Waterfox, its better for 64bit systems. Google it. CCleaner has never given me an issue with Eset ver7 hips and ams active. I have been using them in tandem for months now. I have 6GB of memory, yet a processor with 4.2ghz frequency I use windows 7 home premium 64bit I never use IE. Just to add against testing and research as well as comparison for trying to resolve. Link to comment Share on other sites More sharing options...
Most Valued Members cyberhash 188 Posted September 6, 2013 Most Valued Members Share Posted September 6, 2013 CCleaner has never been an issue for me either and i use the 32bit version of firefox as the 64 bit version has always been terrible. Firefox's memory usage scales in line with the amount of ram you have in your system. I have 16gb and that is why i go between 200 - 300mb, dependent n the amount of tabs i have open. I never had the problem on ESS v6 , even with HIPS/AMS turned off i still have the problems on v7. Slight conflict between v7 and firefox seems plausible as the cause of the slowdowns. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 7, 2013 Administrators Share Posted September 7, 2013 I never had the problem on ESS v6 , even with HIPS/AMS turned off i still have the problems on v7. Slight conflict between v7 and firefox seems plausible as the cause of the slowdowns. Just to make sure, do you have scanning SSL disabled? Link to comment Share on other sites More sharing options...
SweX 871 Posted September 7, 2013 Share Posted September 7, 2013 In the case of CCleaner, disabling AMS would most likely do the trick as it's a tool that checks various sensitive locations and thus triggers AMS scans. We'll look into it, at least it shouldn't cause egui to crash. No egui.exe doesn't crash when I run/use CCleaner, I am talking about the issue that I provided the dumps for in the PM conversation we had 2 weeks back, that when I try to access the stup-tree egui crashes and thus, i am not able to configure anything as of yet. e.g like disabling AMS for a test. So CCleaner or AMS does not make egui crash I just want to make that clear Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 7, 2013 Administrators Share Posted September 7, 2013 No egui.exe doesn't crash when I run/use CCleaner, I am talking about the issue that I provided the dumps for in the PM conversation we had 2 weeks back, that when I try to access the stup-tree egui crashes and thus, i am not able to configure anything as of yet. e.g like disabling AMS for a test. So CCleaner or AMS does not make egui crash I just want to make that clear I see. Your issue with egui crashing is resolved in the next beta which should be made available within a few days. Link to comment Share on other sites More sharing options...
SweX 871 Posted September 7, 2013 Share Posted September 7, 2013 No egui.exe doesn't crash when I run/use CCleaner, I am talking about the issue that I provided the dumps for in the PM conversation we had 2 weeks back, that when I try to access the stup-tree egui crashes and thus, i am not able to configure anything as of yet. e.g like disabling AMS for a test. So CCleaner or AMS does not make egui crash I just want to make that clear I see. Your issue with egui crashing is resolved in the next beta which should be made available within a few days. Fantastic! I can't wait to try it out. Thanks for letting me know. Link to comment Share on other sites More sharing options...
GothicDeath 4 Posted September 8, 2013 Share Posted September 8, 2013 I'm hoping we have had work done on the AMS, that make the system lag at times after coming back from an idel system for aroun 15 mins or more. Also, that we have finally fixed the page break/not loading complety with admuncher installed on x64 systems. Link to comment Share on other sites More sharing options...
nickster_uk 1 Posted September 8, 2013 Author Share Posted September 8, 2013 Are you saying the webpage problem is being caused by ESS v7 and Ad Muncher on 64 bit OS? Link to comment Share on other sites More sharing options...
GothicDeath 4 Posted September 8, 2013 Share Posted September 8, 2013 Yep, you can install v6 and webpages will load fine with admuncher or an other AV and everything is fine. All ready have done testing on reported on this. But not sure if they have done anything about it. Something between the hooks in admuncher and the way v7 is wrapping into the admuncher code on the sites is what is causing the problems. You mite have the same problem on a x86 OS but not tested on it so not sure. Only done testing on win7 pro x64 and win 8/8.1 x64 Pro. and problem shows up with v7 only. Link to comment Share on other sites More sharing options...
VidKo 1 Posted September 11, 2013 Share Posted September 11, 2013 AMS is causing games to stutter. I'm playing a lot of ArmA 2 and if AMS is enabled I'm getting stutters every second or so. If I disable AMS, stuttering is gone. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 11, 2013 ESET Moderators Share Posted September 11, 2013 Hello VidKo, could you please provide us with information about your system configuration and OS version? Also please paste here version of ESET modules, which you have? Link to comment Share on other sites More sharing options...
VidKo 1 Posted September 11, 2013 Share Posted September 11, 2013 OS version: Windows 7 Ultimate SP1 x64 with all the updates System Setup: AMD FX-8350, 8x 4.00GHz, Transcend aXeRAM DIMM Kit 8GB, Gigabyte Radeon HD 7950, Gigabyte GA-990FXA-UD5, Samsung SSD 830 Series 128GB, Seagate Barracuda 7200.12 1TB ESET Modules: Virus signature database: 8787 (20130911)Update module: 1044 (20130708)Antivirus and antispyware scanner module: 1406 (20130822)Advanced heuristics module: 1142 (20130712)Archive support module: 1176 (20130821)Cleaner module: 1075 (20130730)Anti-Stealth support module: 1053 (20130906)Personal firewall module: 1138B (20130802)Antispam module: 1026 (20130715)ESET SysInspector module: 1236 (20130614)Real-time file system protection module: 1006 (20110921)Translation support module: 1110 (20130729)HIPS support module: 1095B (20130903)Internet protection module: 1080B (20130903)Web content filter module: 1028 (20121113)Advanced antispam module: 1462 (20130910)Database module: 1039 (20130812) Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 12, 2013 ESET Moderators Share Posted September 12, 2013 Hello VidKo, that is pretty impressive setup. We will try to replicate it in our testing environment, but it could take as a while until we get similar HW configuration. I will contact you when I will need additional info. Do you experience this issue during normal gameplay or during something special? Link to comment Share on other sites More sharing options...
skylight 0 Posted September 13, 2013 Share Posted September 13, 2013 Hi this is a resent test report by AV-Test hxxp://www.av-test.org/en/tests/home-user/windows-7/mayjun-2013/ I think you really need to do sth to improve the performance . Link to comment Share on other sites More sharing options...
Most Valued Members cyberhash 188 Posted September 13, 2013 Most Valued Members Share Posted September 13, 2013 (edited) Check out hxxp://www.av-comparatives.org/wp-content/uploads/2013/05/avc_per_201304_en.pdf Paints a different picture out of 100 score Eset comes in at 99.4 for performance , and just a note that all those scores were tested on v6 ......... not the v7 "BETA" Edited September 13, 2013 by cyberhash Link to comment Share on other sites More sharing options...
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