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Hello,

 

I have a problem. Antitheft was activated because someone tried to acces to my phone. The problem is that I dont know the specifical security password of Anti-Theft to enable my phone again.

 

I got into https://anti-theft.eset.com/devicesand I disabled Anti-Theft in the smartphone I have associated, and after I delete it to try to acces to my smartphone, but the problem is that everytime I power on smartphone it stills appearing the screen which sask me to write that security password.

 

How can I solve this? I have been searching in my ESET account too many times and I havent found how to change that "security password" and all smartphones associated were disabled and deleted.

 

Thanks and a salute.

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  • 3 weeks later...
  • Former ESET Employees

Hello,

 

if you have deleted your device from my.eset.com account and you will have to enter a passwrod, uninstall ESET Mobile Security and then install ESET Mobile S. on your device. After installing it, enable Anti-Theft on your smartfone. You will enter a new security password and connect your smartfone to my.eset.com account.

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