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Remove NAS drive Infection


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Hi all, 

 

One of the client using ESET Endpoint Anti virus V5. And one of the folder in NAS drive is infected with "sality".

 

Is there any way to remove the Infection.

 

I have mapped the drive and tried to scan with Strict cleaning. But AV only scan, but do not remove the infection.

 

Kindly help me out with scenario.  

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If you have write permission for the folder in which the file resides there should be no problem cleaning or deleting the file. If no error was reported on the file during the scan, most likely the user ran the scan in scan-only mode (ie. without cleaning).

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Dear Marcos,

 

User having write permission. Change the the setting to strict cleaning for context menu.

 

And error was reported during scanning. Thus the new version may help???? 

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If "action selection postponed" appears, it means that strict cleaning was not used. Did you run a custom scan and select "strict cleaning" in the ThreatSense parameters setup before starting the scan?

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