21jags 0 Posted July 20, 2016 Share Posted July 20, 2016 Hi all, One of the client using ESET Endpoint Anti virus V5. And one of the folder in NAS drive is infected with "sality". Is there any way to remove the Infection. I have mapped the drive and tried to scan with Strict cleaning. But AV only scan, but do not remove the infection. Kindly help me out with scenario. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted July 20, 2016 Administrators Share Posted July 20, 2016 If you have write permission for the folder in which the file resides there should be no problem cleaning or deleting the file. If no error was reported on the file during the scan, most likely the user ran the scan in scan-only mode (ie. without cleaning). Link to comment Share on other sites More sharing options...
21jags 0 Posted July 20, 2016 Author Share Posted July 20, 2016 Dear Marcos, User having write permission. Change the the setting to strict cleaning for context menu. And error was reported during scanning. Thus the new version may help???? Link to comment Share on other sites More sharing options...
21jags 0 Posted July 21, 2016 Author Share Posted July 21, 2016 Getting error message while scanning and infection can't be removed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted July 23, 2016 Administrators Share Posted July 23, 2016 If "action selection postponed" appears, it means that strict cleaning was not used. Did you run a custom scan and select "strict cleaning" in the ThreatSense parameters setup before starting the scan? Link to comment Share on other sites More sharing options...
Recommended Posts