Anand Rachaita 2 Posted July 20, 2016 Share Posted July 20, 2016 (edited) Hello i cant download 32 or 64 package form local deployment in all in one installer if any one face problem in 6.4 era post here screenshot attached error - object not present in object storage regards Vimarsh P. Edited July 20, 2016 by Anand Rachaita Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted July 20, 2016 ESET Staff Share Posted July 20, 2016 Hello, we have identified a bug, where on slower internet connection it might fail, due to hard-coded timeout set to 120 seconds. Meaning, if your internet connectivity is not fast enough to download the agent & endpoint installers in time below 2 minutes (approx 150 MBs in total), it would fail to generate the installers. We are investigating the quickest / safest way how to fix the issue. We will let you know, once decision has been made. Link to comment Share on other sites More sharing options...
ESET Insiders rekun 43 Posted July 20, 2016 ESET Insiders Share Posted July 20, 2016 Hi I too have this problem, and it seems that it is your servers having trouble delivering the download within the 2 min, as our very fast connection still downloads very slow from your site. Lookng forward to a fix Link to comment Share on other sites More sharing options...
Anand Rachaita 2 Posted July 20, 2016 Author Share Posted July 20, 2016 thanks for reply let fix it fast and i have 25mbps speed pure so no internet issue but if bug then fix it fast. Vimarsh P. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted July 20, 2016 ESET Staff Share Posted July 20, 2016 Thank you for letting us know. We will investigate, if there are any performance problems on our side. I will update this thread when there is some progress. Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted July 21, 2016 Share Posted July 21, 2016 An awful lot of people in the UK have internet of 8Mbps or less, which usually equates to about 820KB/s - at least, it does for me, with my ISP, and that's assuming that no-one else is using the other computers in the office :-) 120 seconds is much too low for a timeout I think. Watching out for a fix. Link to comment Share on other sites More sharing options...
jtek-agent 0 Posted July 21, 2016 Share Posted July 21, 2016 Experiencing the same issues with two different clients - Eastern US. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted July 21, 2016 ESET Staff Share Posted July 21, 2016 As i workaround until proper fix is provided I would recommend to use HTTP Proxy - at least temporarily and only for SERVER. Even if task fails or gets stuck, it should download both installer files. Once cached, download should not take so much time. Link to comment Share on other sites More sharing options...
comunic 4 Posted July 21, 2016 Share Posted July 21, 2016 it seems that the process is not very reliable. even when i download locally (with gigabit connection) of the ERA server the package, it sometimes fails... Link to comment Share on other sites More sharing options...
RSMurphy 0 Posted July 22, 2016 Share Posted July 22, 2016 So nothing on this or am I missing something? I can, at times, run the download to the point it indicates finished but the file is nowhere. What am I overlooking or are we still having DL issues with the AIOs? Link to comment Share on other sites More sharing options...
jtek-agent 0 Posted July 25, 2016 Share Posted July 25, 2016 Any status updates on this? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted July 27, 2016 ESET Staff Share Posted July 27, 2016 Hello, in next few days we will publish an updated .dll for ERA server, that should resolve the timeout issue. We are also working on a service release of ERA webconsole, that would fix some other issues. This one will have to undergo QA process. Once done, it will be available using components upgrade task + we will also repack all of the installers with the new webconsole. We will keep you posted about the progress. Link to comment Share on other sites More sharing options...
jtek-agent 0 Posted August 2, 2016 Share Posted August 2, 2016 Anything on that .dll ? Link to comment Share on other sites More sharing options...
RoHu 3 Posted August 3, 2016 Share Posted August 3, 2016 Waiting for an update for this one as well. Link to comment Share on other sites More sharing options...
kevinzak 1 Posted August 4, 2016 Share Posted August 4, 2016 Also having this issue, can't get a single installer to download. 100MB symmetrical connection. Link to comment Share on other sites More sharing options...
zenzero_steve 0 Posted August 6, 2016 Share Posted August 6, 2016 This is still an issue and after weeks of waiting we are still unable to use this feature. Weeks. Get your act together ESET. Link to comment Share on other sites More sharing options...
jtek-agent 0 Posted August 8, 2016 Share Posted August 8, 2016 This is so frustrating. I still cannot download the package. Other deployment methods have been hit and miss for us; usually resulting in the need to go on-site and physically access the machine. Our client's ESET license for 200 seats expires in August 2016, and because of these issues we had to go with another vendor.. ESET has been servicing these computers for the past 8 years. Update 6 has been nothing but a nightmare for the organizations we support. For the sake of everyone's sanity, I really hope that ESET can fix these issues soon. Agent deployment should not be as complicated as it is. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 317 Posted August 11, 2016 ESET Moderators Share Posted August 11, 2016 Hello, we have the fixed file available, currently on an on-request basis.If you are interested, please contact me via a PM and specify whether you want the Linux or Windows version and whether 32 or 64 bit edition.Please note that the Linux version can only be used with ERA Server 6.4.304.0 and the Windows version can only be used with ERA Server 6.4.295.0.Regards,T. Hello, The files are now publically available, you can read the instructions and download them at hxxp://support.eset.com/ca6177/ Regards, T. Link to comment Share on other sites More sharing options...
kevinzak 1 Posted August 11, 2016 Share Posted August 11, 2016 This completely fixed my issue for anyone wondering. Link to comment Share on other sites More sharing options...
jtek-agent 0 Posted August 16, 2016 Share Posted August 16, 2016 Awesome. I just PMed. I'm very happy to try this. Link to comment Share on other sites More sharing options...
Solution Anand Rachaita 2 Posted August 22, 2016 Author Solution Share Posted August 22, 2016 issue solved finally thanks to giving good support team eset. Link to comment Share on other sites More sharing options...
jfd 0 Posted October 28, 2016 Share Posted October 28, 2016 Hi! still have the issue here. We have two symethrical connections of 60mbps each one but the problem remains. I aready replaced the dll and updated windows 2k12. If I download the installer manually, it takes a lot (40-50 min aprox). I'm in Argentina. Any clue? Regards. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted November 2, 2016 ESET Staff Share Posted November 2, 2016 Hi! still have the issue here. We have two symethrical connections of 60mbps each one but the problem remains. I aready replaced the dll and updated windows 2k12. If I download the installer manually, it takes a lot (40-50 min aprox). I'm in Argentina. Any clue? Regards. Fixed modules were supposed to increase timeout interval from 120 seconds to 10 minutes which seems to be not enough in your case. Please verify that you are using latest Webconsole 6.4.281.0 (release notes) which was released later and targets also this issue. One last question: could you please check to what IP addresses does repository.eset.com resolves on your computer (output of nslookup repository.eset.com)? Link to comment Share on other sites More sharing options...
jfd 0 Posted November 3, 2016 Share Posted November 3, 2016 Hi! still have the issue here. We have two symethrical connections of 60mbps each one but the problem remains. I aready replaced the dll and updated windows 2k12. If I download the installer manually, it takes a lot (40-50 min aprox). I'm in Argentina. Any clue? Regards. Fixed modules were supposed to increase timeout interval from 120 seconds to 10 minutes which seems to be not enough in your case. Please verify that you are using latest Webconsole 6.4.281.0 (release notes) which was released later and targets also this issue. One last question: could you please check to what IP addresses does repository.eset.com resolves on your computer (output of nslookup repository.eset.com)? Hi, thanks for the quick answer. Our products version are: ESET Endpoint Security ESET, spol. s r.o. 5.0.2214.7 ESET Endpoint Security ESET, spol. s r.o. 6.2.2033.1 ESET Endpoint Security ESET, spol. s r.o. 6.4.2014.2 ESET File Security ESET, spol. s r.o. 6.3.12010.0 ESET Remote Administrator Agent ESET, spol. s r.o. 6.4.283.0 ESET Remote Administrator Console ESET, spol s r.o. 5.0.511.0 ESET Remote Administrator Server ESET, spol. s r.o. 6.4.295.0 ESET Rogue Detection Sensor ESET, spol. s r.o. 1.0.1049.0 The nslookup: Non-authoritative answer: Name: repous.wip.eset.com Addresses: 38.90.226.10 91.228.167.11 Aliases: repository.eset.com repo.wip.eset.com So, I guess I will upgrade all in first place and try again! Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted November 3, 2016 ESET Staff Share Posted November 3, 2016 Unfortunately list of products version is missing the most expected one - Webconsole v6 version can be seen only in "about" dialog when you are logged in. Regarding repository IP addresses: it seems that two repository.eset.com mirrors are available: one in the USA and one in Central Europe - i guess your international connectivity to them is not as fast as expected which may be reason of the poor download performance. Link to comment Share on other sites More sharing options...
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