zwylde 0 Posted July 20, 2016 Share Posted July 20, 2016 Server is 2008R2. This was running 6.3 but failed to upgrade. After removal of the 6.3 agent, new 6.4 agent will not install. install.log attached. Any input on this? install.log Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted July 20, 2016 ESET Staff Share Posted July 20, 2016 Hi @zwylde, Is your problem listed here: hxxp://support.eset.com/kb5949/ Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 401 Posted July 20, 2016 ESET Staff Share Posted July 20, 2016 Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system. We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/ Link to comment Share on other sites More sharing options...
Solution zwylde 0 Posted July 21, 2016 Author Solution Share Posted July 21, 2016 Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system. We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/ This fixed the problem. I highly recommend you guys create a product uninstaller for this. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 401 Posted July 21, 2016 ESET Staff Share Posted July 21, 2016 I would like to confirm, that new version of ESET Uninstaller is already in the works, and should be released soon (is already available internally to our support teams). Link to comment Share on other sites More sharing options...
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