Cannot install Agent 6.4 on server

[zwylde 0]

Server is 2008R2.  This was running 6.3 but failed to upgrade.  After removal of the 6.3 agent, new 6.4 agent will not install.  install.log attached.  Any input on this?

install.log

[Gonzalo Alvarez 66]

Hi @zwylde,

 

Is your problem listed here: hxxp://support.eset.com/kb5949/

[MichalJ 434]

Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system.

We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/

[zwylde 0]

Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system.

We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/

This fixed the problem.  I highly recommend you guys create a product uninstaller for this.

[MichalJ 434]

I would like to confirm, that new version of ESET Uninstaller is already in the works, and should be released soon (is already available internally to our support teams).