Jump to content

Cannot install Agent 6.4 on server


Go to solution Solved by zwylde,

Recommended Posts

Posted

Server is 2008R2.  This was running 6.3 but failed to upgrade.  After removal of the 6.3 agent, new 6.4 agent will not install.  install.log attached.  Any input on this?

install.log

  • ESET Staff
Posted

Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system.

We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/

  • Solution
Posted

Hello, based on the log analysis performed by our developers it looks that traces of ERA agent are still on the system.

We recommend to follow the steps in the KB article. hxxp://support.eset.com/kb6007/

This fixed the problem.  I highly recommend you guys create a product uninstaller for this.

  • ESET Staff
Posted

I would like to confirm, that new version of ESET Uninstaller is already in the works, and should be released soon (is already available internally to our support teams).

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...