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Can't activate product - Product Activation failed in ESET RA


Mra
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Hi, 

 

Is there a way to find out why a product is not activating, like a log? 

 

All we get is this generic error message which is not detailed. 

 

post-11872-0-33668500-1468905465_thumb.jpg

 

We have two licences spare and certificate is present, so it's not an issue there.

We have also moved over to a new server on a new IP which could have caused this. Although we know that the new Remote Administrator server is working well because we can push policy changes through it and install newer version of the agent through it to workstations. 

Edited by Mra
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Okay, solved it - it was because for some reason the policy was using a proxy server. Turned it off and the activation went through  :)

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