Mra 1 Posted July 19, 2016 Share Posted July 19, 2016 (edited) Hi, Is there a way to find out why a product is not activating, like a log? All we get is this generic error message which is not detailed. We have two licences spare and certificate is present, so it's not an issue there. We have also moved over to a new server on a new IP which could have caused this. Although we know that the new Remote Administrator server is working well because we can push policy changes through it and install newer version of the agent through it to workstations. Edited July 19, 2016 by Mra Link to comment Share on other sites More sharing options...
Mra 1 Posted July 19, 2016 Author Share Posted July 19, 2016 Okay, solved it - it was because for some reason the policy was using a proxy server. Turned it off and the activation went through Link to comment Share on other sites More sharing options...
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