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As per the title, I have a new laptop (MSI) with a windows 10 installation and the installation process for smart security freezes at 2% with the process 'stopping services'

 

The laptop is a factory install and I've already updated windows to the latest patch. I uninstalled norton beforehand....

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Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

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Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

 

No, it is a new laptop with no previous version of Eset installed.

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Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

 

No, it is a new laptop with no previous version of Eset installed.

 

 

Try the older ESET SS 9.0.318 installer. Its the only one that worked for me when i was having installer issues and then, run an update internally to the latest version. 

Edited by kunjar
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