Scheduled Scans in Version 2 (Android)

[puff-m-d 120]

Hello,

 

I really like the new version however I am having one issue/bug with it. I have scheduled scans set to be done on a daily basis. Randomly scans are missed or skipped. For example, Maybe for two or three days scans go fine and I can see the results in the logs. The next time I check the logs say a few days later, no scans were done for two or three days and then they had started again. The time between missed scans and how many that are missed in a row are both totally random with no pattern. Uninstall and reboot of the phone, the a fresh install yields no better results as the issue/bug is still present. There are no other security apps of any kind on the phone and I have the scan scheduled at a time where the phone is not in power saving mode. My device is a HTC One SV C525c running Android 4.1.2.

[Peter Randziak 1,182]

Hello Kent,

 

please submit customer care form (directly from the application) with reference to this thread for further investigation.

The logs are kept in the system just for few hours (depending on many circumstances) so please submit the logs at most 4 or 5 hours after issue has occurred.

 

Thank you.

[puff-m-d 120]

Hello Peter,

 

Thanks for your reply! Since the scans are scheduled daily and the issue is random and sometimes takes a few days to reappear, it may take a few days for the issue to happen again but as soon as it happens I will submit the logs.

[puff-m-d 120]

Hello Peter,

 

The customer care form with logs was just sent referencing this thread. If you need my device's email address, I will gladly send it to you via PM. Thanks.

[Peter Randziak 1,182]

Hello Peter,

 

The customer care form with logs was just sent referencing this thread. If you need my device's email address, I will gladly send it to you via PM. Thanks.

 

Hello,

 

please send me the address.

[puff-m-d 120]

Hello Peter,

 

Done.

 

Thanks...

[puff-m-d 120]

Hello,

 

I have just noticed something concerning the scheduled scans and the logs that are generated that can be a bit on the confusing side. Under the "Scan Logs" the time of the actual scan is referred to as either "Today", "Yesterday", or then the actual date along with the time in all three cases. If I for example have the scheduled scan set to 10 PM, then that would be the time that shows in the scan logs. The confusing bit is when the scan log refers to "Today" or "Yesterday". Say last night my scheduled scan ran at 10 PM as expected. If I the looked at the scan log it would say today at 10 PM which I would expect. Now lets say I get up the next morning and check my scan logs for last nights scan. One would expect it to now say yesterday at 10 PM since it is now the next day, but it still says today at 10 PM, which in fact being the morning, 10 PM is not even here yet so how could it be logging a scan for a future time? It seems the today and yesterday do not work on the standard clock/calendar but work on a 24 and 48 hour time period respectively from the last scan. It would be a lot less confusing if the today and yesterday nomenclature actually referred to the normal daily calendar or the actual date was always displayed instead.