beancounter 6 Posted July 7, 2016 Posted July 7, 2016 ESET Mobile Security (Android 3.2.60.0-0) on my Galaxy Note 4 says it wants to update to 3.3.4.0. After enabling the Unknown Sources option the installation proceeds without reporting any error. However the version is still set at 3.2.60.0-0 and Settings still wants to update to 3.3.4.0
beancounter 6 Posted July 7, 2016 Author Posted July 7, 2016 Nobody knows? I now have two Android phones and a tablet reminding me that there is an update to 3.3.4.0
rcedillo 1 Posted July 7, 2016 Posted July 7, 2016 I noticed the same thing yesterday (7-6-16) on my Moto X. After running the update the same thing happens to me. The eset website has 3.2.60.0 as the latest download, so who knows !
beancounter 6 Posted July 8, 2016 Author Posted July 8, 2016 Downloading from the ESET (Australia) website. The website says 3.3.4.0 but the downloaded epk file is 3.2.60.0
dhyogo 0 Posted July 10, 2016 Posted July 10, 2016 I solved this issue in my XT1097: 1 - Uninstall ESET 2 - Download "ESET Mobile Security & Antivirus" from Play Store 3 - Active your licence. v3.3.4.0 sucessful installed. Done. (:
Jon Scally 0 Posted July 11, 2016 Posted July 11, 2016 Followed the same process as dhyogo and the upgrade worked for me as well. The link provided by ESET Support is still pointing to the old 3.2.60.0-0 version instead of the 3.3.4.0-0 version that is available via Google Play Store.
beancounter 6 Posted July 11, 2016 Author Posted July 11, 2016 I solved this issue in my XT1097: Thanks for the advice. I will give it a go. It is disappointing (again) that nobody from ESET took the trouble to respond to this thread
beancounter 6 Posted July 12, 2016 Author Posted July 12, 2016 I have a multi-device security licence. Is the play store version the same as that supplied with the multi-device licence?
beancounter 6 Posted July 12, 2016 Author Posted July 12, 2016 I have a multi-device security licence. Is the play store version the same as that supplied with the multi-device licence? Since nobody from ESET seems to know it would appear that I will have to wait until a new version is created or my licence expires in a few months
Guest MarcoO Posted July 12, 2016 Posted July 12, 2016 (edited) I have a multi-device security licence. Is the play store version the same as that supplied with the multi-device licence? I am pretty sure: YES. Go to the ESET App settings click on deinstall. Then install the play store version click licence and "I (already) have a licence", then you will be able to insert your key and start using the latest version Edited July 12, 2016 by MarcoO
beancounter 6 Posted July 13, 2016 Author Posted July 13, 2016 I uninstalled ESET Mobile Security (Android 3.2.60.0-0) from Samsung tablet, installed the play store version and activated it with my licence details OK. It says it is version 3.3.4.0. I contacted ESET Australia support; they have never heard of version 3.3.4.0 and all their tablet/mobile devices are running version 3.2.60.0-0 without reporting that version 3.3.4.0 is available.
Solution beancounter 6 Posted July 13, 2016 Author Solution Posted July 13, 2016 (edited) The version of ESET Mobile Security on the download site is now your actual 3.3.4.0-0. Perhaps someone could let Australian ESET support know Edited July 13, 2016 by beancounter
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