diegoacquani 1 Posted July 6, 2016 Share Posted July 6, 2016 Dear All, in our company we use since 1 year ESET Remot Administrator Server and since now it worked very well. But now we have a problem with the ERA Agent: We formatteted and old pc with Widnows XP SP3 and when we deploy the agent from the Server the task starts then the server shows "Task finished successfully" but on the pc the Agent isn't installed (no ESET folder under C:\Program Files\ and no Programs to uninstall from the Control Panel) and the proccess, obviusly, doesn't exist. I've already read the KB hxxp://support.eset.com/kb3630/?locale=en_US and the Troubleshooting https://help.eset.com/era_admin/63/en-US/index.html?fs_agent_deploy_troubleshooting.htm I checked all the reasons that are wrote there. Here the features: It's the first time that it happened a problem like this. How can I do to fix it? I'm really frustrated Thanks in advance Diego Link to comment Share on other sites More sharing options...
jimwillsher 64 Posted July 7, 2016 Share Posted July 7, 2016 Can you run it manually, via the Agent Live Installer, and watch it? Link to comment Share on other sites More sharing options...
diegoacquani 1 Posted July 7, 2016 Author Share Posted July 7, 2016 Can you run it manually, via the Agent Live Installer, and watch it? No, i've already tried to install locally the agent but i doesn't work. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 370 Posted July 7, 2016 ESET Staff Share Posted July 7, 2016 Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories. Link to comment Share on other sites More sharing options...
Arnost 0 Posted July 7, 2016 Share Posted July 7, 2016 I downloaded ERA installer from hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.3.136.0/Agent_x64.msi and find out, that signature certificate is not valid. It's valid only till yesterday. Link to comment Share on other sites More sharing options...
diegoacquani 1 Posted July 7, 2016 Author Share Posted July 7, 2016 Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories. Hi, here the log (i hope it's this): ----------- === Verbose logging started: 06/07/2016 11.28.53 Build type: SHIP UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI © (B4:A8) [11:28:53:733]: Resetting cached policy values MSI © (B4:A8) [11:28:53:733]: Machine policy value 'Debug' is 0 MSI © (B4:A8) [11:28:53:733]: ******* RunEngine: ******* Product: ******* Action: ******* CommandLine: ********** MSI © (B4:A8) [11:28:53:733]: Client-side and UI is none or basic: Running entire install on the server. MSI © (B4:A8) [11:28:53:733]: Grabbed execution mutex. MSI © (B4:A8) [11:28:53:795]: Cloaking enabled. MSI © (B4:A8) [11:28:53:795]: Attempting to enable all disabled priveleges before calling Install on Server MSI © (B4:A8) [11:28:53:811]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (44:A0) [11:28:53:826]: Grabbed execution mutex. MSI (s) (44:BC) [11:28:53:826]: Resetting cached policy values MSI (s) (44:BC) [11:28:53:826]: Machine policy value 'Debug' is 0 MSI (s) (44:BC) [11:28:53:826]: ******* RunEngine: ******* Product: C:\WINDOWS\ ******* Action: ******* CommandLine: ********** MSI (s) (44:BC) [11:28:53:826]: Note: 1: 2203 2: C:\WINDOWS\ 3: -2147287037 MSI (s) (44:BC) [11:28:53:826]: MainEngineThread is returning 3 MSI © (B4:A8) [11:28:53:826]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI © (B4:A8) [11:28:53:826]: MainEngineThread is returning 3 === Verbose logging stopped: 06/07/2016 11.28.53 === --------------- Link to comment Share on other sites More sharing options...
diegoacquani 1 Posted July 7, 2016 Author Share Posted July 7, 2016 News: I could install the Agent locally finally. But there's another problem: And if I install the software manually and i tried to activeted from ERAS: And also if I try to activate manually it gave me an error. What's the problem?? Thanks in advance Diego Link to comment Share on other sites More sharing options...
ESET Staff MartinK 370 Posted July 7, 2016 ESET Staff Share Posted July 7, 2016 Software installation failed because it was not able to download installation package from repository.eset.com. This specific error indicates some kind of network problem .. maybe it is not even able to resolve DNS name. Activation failed, because it was executed before security product installation was detected. Is this AGENT already reporting any endpoint security related data, for example virus database version? In case yes, re-run activation task. Link to comment Share on other sites More sharing options...
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