ESET Agent installation failed

[diegoacquani 1]

Dear All,

in our company we use since 1 year ESET Remot Administrator Server and since now it worked very well.

But now we have a problem with the ERA Agent:

We formatteted and old pc with Widnows XP SP3 and when we deploy the agent from the Server the task starts

 

then the server shows "Task finished successfully"

 

 

but on the pc the Agent isn't installed (no ESET folder under C:\Program Files\  and no Programs to uninstall from the Control Panel) and the proccess, obviusly, doesn't exist.

 

 

I've already read the KB 

hxxp://support.eset.com/kb3630/?locale=en_US

and the Troubleshooting

https://help.eset.com/era_admin/63/en-US/index.html?fs_agent_deploy_troubleshooting.htm

 

I checked all the reasons that are wrote there.

 

 

Here the features:

 

 

It's the first time that it happened a problem like this.

 

How can I do to fix it?

 

I'm really frustrated

 

 

 

Thanks in advance

 

 

Diego

[jimwillsher 65]

Can you run it manually, via the Agent Live Installer, and watch it?

[diegoacquani 1]

Can you run it manually, via the Agent Live Installer, and watch it?

 

No, i've already tried to install locally the agent but i doesn't work.

[MartinK 378]

Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories.

[Arnost 0]

I downloaded ERA installer from hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.3.136.0/Agent_x64.msi and find out, that signature certificate is not valid. It's valid only till yesterday.

[diegoacquani 1]

Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories.

 

Hi, 

here the log (i hope it's this):

 

-----------

=== Verbose logging started: 06/07/2016  11.28.53  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===

MSI © (B4:A8) [11:28:53:733]: Resetting cached policy values

MSI © (B4:A8) [11:28:53:733]: Machine policy value 'Debug' is 0

MSI © (B4:A8) [11:28:53:733]: ******* RunEngine:

           ******* Product: 

           ******* Action: 

           ******* CommandLine: **********

MSI © (B4:A8) [11:28:53:733]: Client-side and UI is none or basic: Running entire install on the server.

MSI © (B4:A8) [11:28:53:733]: Grabbed execution mutex.

MSI © (B4:A8) [11:28:53:795]: Cloaking enabled.

MSI © (B4:A8) [11:28:53:795]: Attempting to enable all disabled priveleges before calling Install on Server

MSI © (B4:A8) [11:28:53:811]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (44:A0) [11:28:53:826]: Grabbed execution mutex.

MSI (s) (44:BC) [11:28:53:826]: Resetting cached policy values

MSI (s) (44:BC) [11:28:53:826]: Machine policy value 'Debug' is 0

MSI (s) (44:BC) [11:28:53:826]: ******* RunEngine:

           ******* Product: C:\WINDOWS\

           ******* Action: 

           ******* CommandLine: **********

MSI (s) (44:BC) [11:28:53:826]: Note: 1: 2203 2: C:\WINDOWS\ 3: -2147287037 

MSI (s) (44:BC) [11:28:53:826]: MainEngineThread is returning 3

MSI © (B4:A8) [11:28:53:826]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI © (B4:A8) [11:28:53:826]: MainEngineThread is returning 3

=== Verbose logging stopped: 06/07/2016  11.28.53 ===

---------------

[diegoacquani 1]

News:

 

I could install the Agent locally finally.

 

But there's another problem:

 

 

And if I install the software manually and i tried to activeted from ERAS:

 

 

And also if I try to activate manually it gave me an error.

 

 

What's the problem??

 

 

Thanks in advance

 

Diego

 

 

 

[MartinK 378]

Software installation failed because it was not able to download installation package from repository.eset.com. This specific error indicates some kind of network problem .. maybe it is not even able to resolve DNS name.

 

Activation failed, because it was executed before security product installation was detected. Is this AGENT already reporting any endpoint security related data, for example virus database version? In case yes, re-run activation task.