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ESET Agent installation failed


diegoacquani
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Dear All,

in our company we use since 1 year ESET Remot Administrator Server and since now it worked very well.

But now we have a problem with the ERA Agent:

We formatteted and old pc with Widnows XP SP3 and when we deploy the agent from the Server the task starts

post-12847-0-27147200-1467797314_thumb.png

 

then the server shows "Task finished successfully"

post-12847-0-45130900-1467797477_thumb.png

 

 

but on the pc the Agent isn't installed (no ESET folder under C:\Program Files\  and no Programs to uninstall from the Control Panel) and the proccess, obviusly, doesn't exist.

post-12847-0-37082100-1467797637_thumb.png

 

 

I've already read the KB 

hxxp://support.eset.com/kb3630/?locale=en_US

and the Troubleshooting

https://help.eset.com/era_admin/63/en-US/index.html?fs_agent_deploy_troubleshooting.htm

 

I checked all the reasons that are wrote there.

 

 

Here the features:

post-12847-0-18537000-1467797953_thumb.png

post-12847-0-71500600-1467797981_thumb.png

 

 

It's the first time that it happened a problem like this.

 

How can I do to fix it?

 

I'm really frustrated :(

 

 

 

Thanks in advance

 

 

Diego

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  • ESET Staff

Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories.

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Could you please check and attach installation log that should be located in %temp%\ra-agent-install.log on client machine? It will be most probably located in one of system temporary directories.

 

Hi, 

here the log (i hope it's this):

 

-----------

=== Verbose logging started: 06/07/2016  11.28.53  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI © (B4:A8) [11:28:53:733]: Resetting cached policy values
MSI © (B4:A8) [11:28:53:733]: Machine policy value 'Debug' is 0
MSI © (B4:A8) [11:28:53:733]: ******* RunEngine:
           ******* Product: 
           ******* Action: 
           ******* CommandLine: **********
MSI © (B4:A8) [11:28:53:733]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (B4:A8) [11:28:53:733]: Grabbed execution mutex.
MSI © (B4:A8) [11:28:53:795]: Cloaking enabled.
MSI © (B4:A8) [11:28:53:795]: Attempting to enable all disabled priveleges before calling Install on Server
MSI © (B4:A8) [11:28:53:811]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:A0) [11:28:53:826]: Grabbed execution mutex.
MSI (s) (44:BC) [11:28:53:826]: Resetting cached policy values
MSI (s) (44:BC) [11:28:53:826]: Machine policy value 'Debug' is 0
MSI (s) (44:BC) [11:28:53:826]: ******* RunEngine:
           ******* Product: C:\WINDOWS\
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (44:BC) [11:28:53:826]: Note: 1: 2203 2: C:\WINDOWS\ 3: -2147287037 
MSI (s) (44:BC) [11:28:53:826]: MainEngineThread is returning 3
MSI © (B4:A8) [11:28:53:826]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (B4:A8) [11:28:53:826]: MainEngineThread is returning 3
=== Verbose logging stopped: 06/07/2016  11.28.53 ===
---------------
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News:

 

I could install the Agent locally finally.

 

But there's another problem:

post-12847-0-36120500-1467903596_thumb.png

 

 

And if I install the software manually and i tried to activeted from ERAS:

 

post-12847-0-13678100-1467903650_thumb.png

 

And also if I try to activate manually it gave me an error.

 

 

What's the problem??

 

 

Thanks in advance

 

Diego

 

 

 

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  • ESET Staff

Software installation failed because it was not able to download installation package from repository.eset.com. This specific error indicates some kind of network problem .. maybe it is not even able to resolve DNS name.

 

Activation failed, because it was executed before security product installation was detected. Is this AGENT already reporting any endpoint security related data, for example virus database version? In case yes, re-run activation task.

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