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Endponit Security 6.4 wont block ransomware?

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Our business affected with ransomware... is possible to block from ESET...?

"All of your files were protected by a strong encryption with RZA4096"

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please email the output from ESET Log Collector to samples[at]eset.com with a short description of the problem. Before collecting logs, also select "Recently quarantined files". Also include a couple of examples of encrypted files (ideally Office documents with non-sensitive information) as well as a file with payment instructions.

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