Delete User profile prevented by ekrn.exe

[JonoJP 0]

Hi we are using User Profile Disks on our Terminal Servers and unfortunately this method of storing the Users Profiles seems to be a bit flakey. If the UPD. If the UPD is not available or already open when the user logs in then they will get a backup or temp profile created.

 

On trying to clean up the temp and backup profiles I am stuck as I cannot delete the temp profile

EG C:\Users\TEMP.APP.024\AppData\Local\Google\Chrome\User Data is being held open by process C:\Program Files\ESET\ESET File Security\x86\ekrn.exe

 

I have tried disabling the AV but this does not seem to release the file.

 

Could you advise on how to resolve this

 

   

[Marcos 5,468]

This should be addressed soon via a Cleaner module update. It will be put on pre-release update servers within this week and later released for general public.

[gregoryg 0]

Hello Guys,

 

We have the same issue and this cause lot of trouble on our citrix profile management.

When this cleaner module update will be available ?

Thanks

regards

[Marcos 5,468]

Cleaner module 1125 was released on July 7.

[gregoryg 0]

This cleaner module is directly available when the Eset Nod32 Antivirus client applied an update ?!

Or is something I need to download manually ?

 

Thanks

[Marcos 5,468]

Modules are downloaded and applied automatically.