Successfully deployed EVS, but protected VMs aren't displayed as protected VMs in ERA

[RyanTsai 3]

Hi,

 

I've successfully deployed EVS, protected VMs are showing up in ERA, however they don't have the "Protected VM" icon on them.

Protection does work on the VMs, eicar test file gets removed from the VM as expected, however protection logs aren't showing up in ERA, it's all empty.

 

Any steps I can do to troubleshoot?

[Peter Randziak 1,168]

Hello Ryan,

 

are you able to see last connected time for those clients?

If yes, does it update or is there still the same value?

 

Does ERA server reboot make any difference?

 

Regards, P.R.

[RyanTsai 3]

Hello Ryan,

 

are you able to see last connected time for those clients?

If yes, does it update or is there still the same value?

 

Does ERA server reboot make any difference?

 

Regards, P.R.

Hi Pete,

 

Thanks for the reply, last connected time seems to be updated regularly as expected:

 

Rebooting ERA server(also VirgentAgentHost and EVS Appliance) does not help.

 

However I have some additional findings, in /var/opt/eset/RemoteAdministrator/VAgentHost/MultiAgent/<random ID>/ProgramLogs/status.log

It seems that database connection for the virtual agent keeps on failing:

 

Anything I can do short of a re-deployment? Virtual Agent host service itself looks to be fine, nothing strange in /var/log/eset/RemoteAdministrator/VAgentHost/trace.log, connection string looks correct in /etc/opt/eset/RemoteAdministrator/VAgentHost/startupconfiguration.ini.

 

content of /etc/odbc.ini is blank, /etc/odbcinst.ini is below if it helps(I did run odbcinst -i -d -f command again, didn't do anything):

[PostgreSQL]
Description = ODBC for PostgreSQL
Driver = /usr/lib/psqlodbc.so
Setup = /usr/lib/libodbcpsqlS.so
Driver64 = /usr/lib64/psqlodbc.so
Setup64 = /usr/lib64/libodbcpsqlS.so
FileUsage = 1
UsageCount = 4

[MySQL ODBC 5.3 Unicode Driver]
Driver = /usr/lib64/libmyodbc5w.so
UsageCount = 4

[MySQL ODBC 5.3 ANSI Driver]
Driver = /usr/lib64/libmyodbc5a.so
UsageCount = 4