Mail Security - detected threats

[Maxx2777 0]

One user forwarded an email to five internal recipients.  All five recipients had email intercepted by the Mail Server Filter and moved to users Outlook Infected Items folder per settings.  

 

Why didn't Mail Security intercept this incoming email initially when she received it from the external source?  Thanks.

 

 

[Gonzalo Alvarez 66]

Hi @Maxx2777,

 

For start:

• the mail have an attachment?
• Do you save the attachment (if yes he have) and upload to VirusTotal or analyze by ESET to see
  if is malicious?
• whats was the origin of the mail

In kind of cases is highly suggest you contact ESET Support directly because perhaps is a new threat,

or a bad configuration in some place, and I'm sure they want to take a close look at your case.

[Marcos 5,074]

Do you have scanning of internal messages for malware enabled ? See hxxp://help.eset.com/emsx/6/en-US/index.html?idh_config_av_agent2.htm for more information.