Repository is empty, cannot create package installation

[Nicolas DEVOUGE 0]

Hello,

 

From a fresh install of ERA on Ubuntu 14.04 64bits, in Server log have this :

2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CMonitorModule (used 0 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CRepositoryModule
2016-06-21 16:09:16 Information: AutomationModule [Thread 7f7af67fc700]: NotificationTaskHandler: There are 1782 known localizable symbol names.
2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterTimeEvent
2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Processing repository synchronization request
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CRepositoryModule (used 0 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CLogExportModule
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CLogExportModule (used 0 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CPoliciesModule
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CPoliciesModule (used 0 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CUsersModule
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CUsersModule (used 0 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module ConsoleApiModule
2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Synchronizing with remote repository
2016-06-21 16:09:16 Information: ConsoleApiModule [Thread 7f7abcff9700]: 0 MessageProcessorThread started: 7f7abcff9700
2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterTimeEvent
2016-06-21 16:09:16 Information: AutomationModule [Thread 7f7af57fa700]: StaticObjectChangeHandler: ScheduleCheck: Next static object changes check in 15 seconds.
2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent
2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent
2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/'
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module ConsoleApiModule (used -104 KB)
2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Used memory after modules start-up is 93104 KB
2016-06-21 16:09:16 Information: CDataMinersModule [Thread 7f7b44ff9700]: CFunctionalityLogDataMiner: Scheduled first publishing of funcitonality logs with 5s delay
2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent
2016-06-21 16:09:30 Error: CServerSecurityModule [Thread 7f7bb4b93700]: AuthenticateNativeUser: Native user login failed

It say that : CRepositoryModule [Thread 7f7abdffb700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/'   ==> but when I want to install an antivirus to an agent, the list is empty , I cannot select a product.

 

Can you help me ?

 

 

Thank's !

[Marcos 5,466]

Do you use the latest version of ERA that is available on ESET's website for download? Could you post information about the installed version of ERA from the web console - About window?

[Nicolas DEVOUGE 0]

Yes, here are versions :

 

 

ESET Remote Administrator (Server), version 6.3.148.0
ESET Remote Administrator (Console Web), version 6.3.114.0

  
Module de mise à jour    1064 (20160324)
Module de prise en charge de la traduction    1494.1 (20160615)
Module de configuration    1277.6 (20160413)
Module SysInspector    1257 (20151113)

 

No Windows , but :

 

root@srv-eset-01:~/install_era# lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 14.04.2 LTS
Release:        14.04
Codename:       trusty

[MartinK 384]

What database type/version are you using? Installation using unsupported MariaDB results in similar state where specific database operations are silently failing rendering ERA hardly usable.

[Nicolas DEVOUGE 0]

Yes, It was the problem, I have completely reinstalled with Mysql , and evrything is fine !

 

Thank you !