michalch 0 Posted June 21, 2016 Share Posted June 21, 2016 (edited) Hi, I can not activate one of the computers for a client with Smart Security v9. I am getting 4099 error. - windows updated (Win 7 32-bit) - including optional upgrades - SP1 present - can reach https://edf.eset.com/edffrom browser (including the proper xml-like response) - AV remover did not locate any 3rd party software - ran manual check across installed programs - no conflicting found - tried to update root certificate manually from the provided link in KB: hxxp://support.eset.com/kb2434/#ECP4099- installation of X86 version for win 7 said it is not compatible with this computer - assumption already a newer version present - proxy settings default (0) Have no idea what to try next. Can you advise? Thank you Edited June 21, 2016 by michalch Link to comment Share on other sites More sharing options...
itman 1,659 Posted June 21, 2016 Share Posted June 21, 2016 I suggest you contact your local distributor Eset customer support as stated in the Eset KB link you posted: If you still cannot activate your ESET product, click here to complete a Customer Care support request and receive specific tools and instructions how to resolve the issue and activate your ESET product. We recommend including ESET Log Collector output when submitting a support request. Link to comment Share on other sites More sharing options...
Recommended Posts