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Anti-theft isn't working

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I'm using a Samsung Galaxy S6 with android 5.1.1 and always keep the location services on.


My phone was misplaced since last night. I know where it is now, no thanks to ESET's anti-theft.


I'm certain the phone is up and has internet access because every time I check my gmail account's activity, I can see that Gmail's app has synced with my account in the past 30 minutes. The anti-theft on the ESET's website however has been showing "It looks like the device is currently offline" message!

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